Тарас

Taras Sobchenko
Support specialist

Personal details

Email address [відкрити контакти](див. вище в блоці «контактна інформація»)

Phone number [відкрити контакти](див. вище в блоці «контактна інформація»)

Address Rivne region

Date of birth December 22, 1998

LinkedIn [відкрити контакти](див. вище в блоці «контактна інформація»)

Education

Sep 2016 - Apr 2020 Bachelor of Technology, Cybersecurity
Taras Shevchenko National University of Kyiv, Kyiv
Incomplete

Employment

Jul 2018 - Oct 2018 1L Support 24/7
CallWay Ukraine, Kyiv
Responsibilities:
Receiving and processing end-user requests through support channels.
Providing first-line troubleshooting and technical diagnostics.
Maintaining IP-telephony infrastructure to ensure consistent connectivity.
Technical Environment:
Operating Systems: Windows Server & Client ecosystems; Linux
administration (primarily CentOS).
Networking: Configuration and management of MikroTik routers.
Telephony: Maintenance of ATA (Analog Telephone Adapters) and IP-
telephony hardware.
Application Hosting: Deployment and support of Windows-based application
servers.
Monitoring system: Zabbix (Grafana).

Jul 2019 - Mar 2020 Technical Support Specialist (Servicedesk)
JSC "State Saving Bank of Ukraine", Kiev Region, Ukraine
Responsibilities:
Streamlining IT service request fulfillment for bank personnel
Resolving Windows client issues through advanced troubleshooting and
technical support.
Optimizing internal IT workflows to increase operational efficiency
Technical Environment:
Service Management: Omnitracker (Ticketing & Workflow)
Directory Services: Active Directory (AD)
Endpoint Support: Windows Client OS 7/10
Mar 2020 - Aug 2021 Information System Analyst
JSC Oschadbank, Kyiv City, Ukraine
Responsibilities:
Deploying new system functionalities and performing complex remediations
on existing infrastructure.
Architecting and maintaining network and security schemes to ensure robust
data integrity.
Facilitating cross-departmental communication to align technical
deployments with business requirements.
Integrating and managing virtual desktop infrastructure (VDI) using VMware
Horizon.
Bridging the gap between infrastructure requirements and operational
security protocols.
Virtualization: VMware Horizon (VDI)
Infrastructure: Network Topology, Security Schemes, and Cross-Platform
Integration

Aug 2021 - May 2024 Technical Support Engineer (Servicedesk, Outstaffed to client)
GlobalLogic, Ukraine
Responsibilities:
Cross-functional & Client Interaction: Acted as a primary technical point of
contact, facilitating horizontal communication between the client’s IT
departments and internal project teams to ensure infrastructure alignment.
End-to-End Onboarding: Managed the full technical onboarding cycle for
newcomers, including hardware preparation and OS deployment (Windows
& Ubuntu) tailored to project-specific requirements.
Automation: developing and implementing PowerShell scripts to automate
routine tasks during crisis period of relocating the project facilities to another
city.
Identity & Access Management (IAM): Administered user accounts,
permissions, and security groups within Active Directory to maintain secure
access across client environments.
SaaS & Workspace Administration: Managed and configured corporate tools
via admin consoles and client-side setups, focusing on Zoom, MS Office 365
(Outlook), and VPN solutions.
Incident Management: Resolved technical issues and managed service
requests using Jira and SolarWinds ticketing systems, ensuring high SLA
performance and professional communication.
Technical environment:
IAM & Directory Services: Okta (Web Admin), Active Directory (AD).
OS: Windows 10/11, Ubuntu Linux.
Scripting: PowerShell.
ITSM Tools: Jira, SolarWinds.
Apps & Admin Panels: MS 365 Admin Center (Outlook), Zoom Admin Portal,
VPN Clients.
Collaboration: Horizontal communication between Client IT and Internal
Project Teams.

Jul 2024 - Present System Administrator
FermerOK (Retail Chain)
Responsibilities:
Data Operations & Automation: Developing custom tools and scripts to query
and process data from SQL/Relational Databases, automating internal
reporting for the retail network.
Retail Infrastructure Deployment: Managing the full-cycle deployment and
 maintenance of specialized retail software across server and client-side
environments (Windows-based).
Network Infrastructure & Connectivity: Designing and implementing secure
remote access solutions by deploying and supporting OpenVPN (Server &
Client) and managing a mesh VPN network via Tailscale (Web Admin).
Systems Administration: Handling multi-platform client support and server-
side configurations to ensure 24/7 operational continuity for retail outlets.
Vendor & Provider Management: Acting as the primary point of contact for
external partners, coordinating internet service providers (ISPs), hardware
vendors, and software developers.
Technical Environment:
Data Ops: SQL Queries, Custom Data Processing Tools.
Networking: OpenVPN (Server/Client), Tailscale (Web Admin), Mesh VPN.
OS & Software: Windows Server, Windows 10/11, POS/Retail ERP
Systems.
Collaboration: Vendor Management, Third-party Coordination.

Languages

English Good

Ukrainian Fluent

Russian Fluent

Hobbies

Gaming

Reading

Linux (Arch KDE Plasma workaroung)

Windows deployment and management

All sorts of multimedia content

Volleyball

Ping-pong