Ahmed

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Ahmad Mostafa Abo El Soud
(
Abu Dhabi, UAE [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») ֎ UAE Driving License LinkedIn

SUMMARY
Dedicated healthcare professional with over 17 years of experience in healthcare operations, patient
service delivery, insurance workflows, and pharmaceuticals. Skilled in coordinating patient appointments,
assisting with claims and eligibility follow-ups, and ensuring smooth communication between patients,
providers, and insurance stakeholders. Experienced in insurance sales coordination, promoting services,
and managing leads while maintaining high customer satisfaction. Background includes Medical
Representative and Pharmacist roles, strengthening expertise in medications, product information, and
patient education. Demonstrates proven leadership in managing hospital departments, training staff, and
enhancing service delivery.

EDUCATION
Bachelor’s Degree in Pharmacy
Faculty of Pharmacy, Suez Canal University • Ismailia, Egypt • 2008

EXPERIENCE
Patient Coordinator
Konsilmed (Remote) July 2025 - Present, Abu Dhabi, UAE

• Coordinated international medical tourism appointment bookings for patients traveling to Europe or other countries, ensuring
accurate scheduling and readiness prior to travel. Guided patients to appropriate destinations for prescribed medications and
treatments, specifying the country and authorized pharmacy/provider details.

• Arranged delivery of medications and treatment-related items to patients’ addresses upon prior confirmation, supporting timely
access to care. Verified required information and documentation to ensure smooth bookings, correct routing, and reliable
handover to patients.

• Collected and reported departmental statistics monthly, tracking key performance indicators that led to a 15% improvement in
operational efficiency. Created cost estimates for treatments and assisted 30+ patients during the admission process, helping
to streamline financial transactions and improve transparency.

Insurance Sales Coordinator
Orient Insurance Company August 2021 - June 2025, Abu Dhabi, UAE

• Generated insurance leads through outbound calling, follow-ups, and client referrals to build a consistent sales pipeline. Followed up
on quotes and applications to convert prospects into policyholders and achieve sales targets. Managed renewals and assisted
customers with plan upgrades to improve retention and recurring revenue.

• Presented plan options clearly, explaining coverage, exclusions, premiums, and policy terms to support informed purchasing
decisions. Prepared and submitted accurate insurance applications and supporting documents, ensuring completeness and
minimizing delays.

• Maintained accurate customer and policy records in CRM systems, including interactions, quote details, and policy status.
Collaborated with the office of a car, home, and health insurance broker, mastering multiple systems including Al Sager, Methaq,
Insurance House, Orient, AWNIC, Watania, Fidelity United, and Emirates Insurance.

Medical Representative
Devart Lab Pharmaceutical & Co. January 2019 - July 2021, Dubai, UAE

• Promoted pharmaceutical products to healthcare professionals, including doctors, pharmacists, and key decision-makers, resulting in
a 15% growth in sales within the assigned territory. Specialized in selling a comprehensive portfolio of medical diagnostic
instruments, including: (Hematology, Coagulation, Chemistry, Blood gas analyzers, and Serology and infectious disease
testing systems.

• Demonstrated in-depth knowledge of pharmaceutical products, resulting in a 95% customer satisfaction rating and a 12% reduction
in customer inquiries and concerns. Conducted market research and analyzed industry trends, competitor activities, and
customer preferences, identifying 3 key opportunities and developing targeted strategies that contributed to a 25% increase
in market share.

• Successfully managed a designated sales territory, organizing 20 sales visits per month, prioritizing high-value targets, and achieving
sales targets consistently with a 90% sales quota attainment. Established strong relationships with 50 healthcare professionals,
fostering trust and credibility, leading to a 20% increase in customer loyalty and repeat business. Conducted 10 presentations,
enhancing the knowledge of 100 healthcare professionals, leading to a 15% increase in prescription rates.

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Medical Representative
Liptis Pharmaceuticals December 2015 - December 2018, Dubai, UAE

• Conducted territory analysis and planning, resulting in the identification of key accounts and the development of strategic sales plans
that led to a 10% increase in market share within the assigned territory. Implemented territory management plans, resulting in a
15% increase in coverage and customer engagement, as well as a 20% improvement in customer satisfaction ratings.

• Coordinated with medical science liaisons, providing accurate and up-to-date medical information to 50 healthcare professionals,
resulting in a 25% increase in their confidence in prescribing and recommending our products. Collaborated with reimbursement
specialists, addressing insurance coverage and reimbursement issues for healthcare providers, resulting in a 30% reduction in
reimbursement-related obstacles and an increase in product accessibility for patients.

• Assisted in the development of promotional campaigns and initiatives, contributing to a 15% increase in brand awareness and a 12%
growth in sales revenue. Conducted market research and gathered feedback from 170 customers, providing valuable insights
that informed product development and marketing strategies, resulting in a 10% increase in customer satisfaction ratings.

Pharmacist
Abo El Soud Pharmacy July 2009 - December 2015, Port Said, Egypt

• Reviewed and interpreted prescription orders with 100% accuracy, ensuring appropriateness, adherence to legal and professional
standards, and patient safety. Dispensed medications to patients, maintaining a 99% error-free dispensing rate, while providing clear
instructions on proper usage, dosage, and potential side effects.

• Conducted patient consultations, addressing questions, concerns, and providing comprehensive education on medication therapy,
resulting in a 95% patient satisfaction rate.

• Managed medication therapy, including drug interactions, contraindications, and therapeutic outcomes, resulting in a 90%
improvement in medication adherence. Maintained up-to-date medication records, including patient profiles, prescription orders, and
inventory management, ensuring compliance with regulatory guidelines and achieving a 100% audit success rate.

SKILLS
 Microsoft Word, PowerPoint and Excel Expert  Self-motivated

 Arabic & English Fluent Speaker  Multitasking Abilities

 Computer Skills  Time Management

 Active Listening  Team Collaboration

 Gentle Speaker  Problem Analysis and Problem Solving

 Sales Techniques  Troubleshooting Abilities

 Product Knowledge  Communication Skills

 Market Analysis  Negotiation Skills

 Territory Management  Adaptability

 Presentation Skills  Attention to Detail

 KPI Monitoring  Resilience & Empathy

 Insurance Approvals (IP / OP)  Customer Service

 CRM Systems  Data Analysis

LANGUAGES
 Arabic ֎֎֎֎֎  English ֎֎֎֎֎  Hebrew ֎֎

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