Катерина

Kateryna Kolesnichenko
Senior Business Analyst / Technical Analyst
Kyiv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

Professional Summary

Senior Business Analyst with 8 years of experience specializing in custom E-commerce (B2C/B2B) ecosystems and CRM
implementations. Expert in bridging complex business logic with robust technical execution through precise API contracts,
data mapping, and system architecture design. Proven track record of managing the full requirements lifecycle, from initial
discovery to production deployment. Deep domain expertise in PIM/MDM systems, pricing algorithms, and process
automation. Dedicated to producing clear, unambiguous documentation (BRD, SRS, User Stories) that aligns
engineering, UI/UX, and stakeholder teams to ensure seamless product delivery.
Core Competencies

- Requirements Engineering (BRD, SRS), User Stories, Gap Analysis, Stakeholder Management, Process Modeling
(BPMN, UML).
- E-commerce (B2C & B2B), Checkout & Payment Flows, PIM/MDM Systems, Pricing Logic.
- REST API Integration, API Mapping & Contracts, JSON, SQL, System Architecture Design.
- Agile / Scrum, Backlog Management, User Acceptance Testing (UAT), Cross-functional Team Coordination.
- Tools: Jira, Confluence, Postman, Swagger, Figma, Miro, HubSpot CRM, Salesforce, Creatio. Claude, ChatGPT,
Gemini
- Languages: English - B1/B2 (actively studying), Ukrainian - Native, Polish - A1

Professional Experience

Senior Business Analyst / Product Owner
E-commerce Company (B2B Platform, Custom Products)
Sep 2024 - Present
- Comprehensive Business Analysis: Elicited, analyzed, and translated high-level business needs into actionable, dev-
ready documentation (BRD, SRS, User Stories) for the main B2C platform, B2B portals, and custom Admin panels.
- Technical Architecture & Integrations: Defined system logic, mapped data flows, and architected API contracts
between Front-end, Back-end, and external systems (ERP, HubSpot CRM).
- Process Automation: Identified manual bottlenecks (e.g., manual JSON data handling) and architected scalable,
semi-automated, and fully automated solutions to optimize internal workflows.
- SDLC & Team Coordination: Managed the complete requirements lifecycle. Facilitated backlog grooming, granular
sprint planning, and prioritized tasks for Dev and QA teams while assessing technical feasibility with UI/UX designers.
- Cross-Functional Alignment: Collaborated directly with Marketing, Customer Support, and Data Analytics to align
product features with business KPIs.

Key Achievements:
- Led the discovery and technical implementation of complex user journeys, dynamic checkout flows, and product
customization logic from scratch.
- Designed a 4-step B2B onboarding flow seamlessly integrated with HubSpot CRM and the internal admin panel.

- Built and standardized internal templates for BRDs and API specs, which were fully adopted across the engineering
team.
Kateryna Kolesnichenko
Senior Business Analyst / Technical Analyst
Kyiv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
Product Manager
AUTODOC (E-commerce platform for vehicle parts and accessories)
Apr 2022 - Sep 2024
- Defined product strategy and roadmap for pricing and promo modules.
- Prioritized features based on value, feasibility, and market insights.
- Acted as Product Owner across 2 Agile squads: planning, grooming, demos.
- Worked cross-functionally with marketing, analysts, and dev teams.

Key Achievements:
- Launched pricing tools and planning processes across the product org.
- Improved developer involvement and visibility into technical priorities.

Business Analyst / Product Owner
Revenue Grid
Apr 2022 - Nov 2022
- Gathered requirements from clients and stakeholders for CRM-related solutions.
- Maintained system diagrams and participated in acceptance testing.
- Ensured alignment between business needs and technical team delivery.

Lead Business Analyst / Product Manager
Terrasoft Partners (Sales Up, Smart Capital)
Apr 2018 - Apr 2022
- Delivered automation projects using Terrasoft (Creatio) CRM.
- Modeled business processes, wrote documentation, trained users.
- Collaborated with developers and QA to implement enterprise-level CRM features.

Market Research Analyst
MayCompany
Apr 2015 - Apr 2018

- Analyzed marketing campaign results and sales data.
- Supported rollout of internal analytics tool for trade marketing.

Economist
Various Banks and Financial Institutions
Jul 2011 - Apr 2016

- Performed financial analysis, reporting, and loan portfolio monitoring.
- Supported internal compliance and regulatory tasks.

Education

Specialist in Computer Programming - National Aviation University (2014-2016)
Master's in Banking and Financial Support Services - Kyiv National Economic University (2007-2013)
Courses & Certifications

- Product Management - Laba
- Data Analysis & Visualization with Power BI - Laba
- MS SQL for Analysts & Developers - NT-SQLFORA