Світлана

Svitlana Bulavkina - Senior UI/UX Designer
B2B SaaS · Complex Systems · AI Design Systems
Lviv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Behance | LinkedIn

Summary

Senior UI/UX Designer with 8+ years of experience leading full-cycle web, mobile, healthcare SaaS, and enterprise product design.
Specialize in data visualization, scalable design systems, accessibility, CRO, and AI-driven interfaces, with a record of improving
completion, retention, engagement, and workflow efficiency. I also mentor designers and align cross -functional teams around
research-informed product roadmaps.

Work Experience

Senior UI/UX Product Designer at QPharma | New Jersey, USA (remote)
01/2024 - Present
Life Sciences Technology / SaaS / Healthcare / Web & Mobile

• Owned end-to-end UX for a 6-module healthcare SaaS app, designing scalable architecture, streamlining handoffs, and improving WCAG
compliance from 12% to 25%.
• Architected a data-driven 3-step setup interaction flow, boosting completion rate by 10%, lessening drop-off by 13%, cutting support
tickets by 10%.
• Designed complex AI-driven data interfaces for 150K+ DAU, using automated validation patterns and predictive reporting templates to
simplify high-volume workflows, improve task efficiency by 10%, and increase weekly engagement by 15%.
✓ QPharma case study

Senior UI/UX Designer at Groupado | Dubai, UAE (remote)
07/2022 – 12/2023
EdTech Solutions / SaaS / LMS / Web & Mobile

• Cut cart abandonment from 28% to 16% via A/B testing and optimized 15+ workflows, boosting activation by 5% and retention by 13%.
• Mentored 3 junior designers through new review rituals, enabling them to independently deliver complex features within 6 months.
• Collaborated with Product and AI/ML teams to align customer research and feedback with business goals and shape the roadmap.
✓ Groupado case study

Middle UI/UX Designer at Groupado | Dubai, UAE (remote)
EdTech Solutions / SaaS / LMS / Web & Mobile . 01/2020 – 01/2022

• Built a scalable Figma design system that aligned the product's visual identity and helped the team launch new features faster.
• Designed intuitive data visualizations, microanimations, infographics, simplifying complex data, cutting customer support tickets by 11%.
• Redesigned the Web & Mobile onboarding experience to deliver value to users faster, increasing Day-7 user retention by 8%.

Junior UI/UX Designer at Cerera Technologies | Lviv, UA
02/2018 – 12/2019
Self-Service & Enterprise SaaS

• Led 3 self-service client workshops, translating complex user needs into validated product solutions that accelerated release time by 5%
• Built complex interfaces with a scalable, multi-language design system of 120+ components, cutting dev time by 5%.
• Managed the end-to-end UX lifecycle and post-release iteration for 5+ client projects, evaluating UX and recommending improvements.
✓ project details here

Skills

UX Strategy & Data-Driven Research: Product Discovery (Amplitude, Mixpanel), Behavioral & Funnel Analysis (Drop-offs, A/B testing),
Customer Support Integration, User Research & Usability Testing, Survey Interpretation, Information Architecture, Prioritization & Planning.
Mobile Design Systems & Accessibility: Figma (Advanced Components, Variables & Tokens), Native UX (iOS/Android & MD guidelines), Habit-
loop Design & Gamification, Churn Rate Reduction & Onboarding Optimization, Inclusive Design (WCAG 2.2).
AI & Conversational UX: Prototyping with Generative AI, Conversational Interfaces (AI Chatbots, Support Assistants, Prompt Patterns),
Designing for AI System Constraints (Streaming, Loading & Error States).

Education

Lviv Polytechnic National University | Lviv, Ukraine | Graduated 09/2001 – 07/2005
Bachelor's Degree - Sociology | Digital Product Design | Human-Computer Interaction

Languages

English: Advanced / C1 - Full professional proficiency, used daily for stakeholder presentations, user research, and cross-functional leadership.
Ukrainian: Native / Fluent proficiency.

Certifications

Prototyping with GenAI: Generative AI, Rapid Prototyping (Claude, Cursor, Codex), Prompt Engineering. Coursera, 2026
Perception & Memory in HCI: Cognitive Psychology, Information Architecture, User Retention. IxDF, 2025
Human-Computer Interaction: UX Design, Usability Testing (Maze, Lookback, Clarity, Hotjar). IxDF, 2023