Inna

INNA LIASHCHUK
Customer Support Specialist (Chat & Email)

Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram: @innaliashchuk | LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)

SUMMARY
Customer Support Specialist with a background in project coordination and client communication. Skilled in
handling multiple conversations, resolving issues efficiently, and maintaining clear written communication.
Focused on delivering a high-quality customer experience in fast-paced environments.

CORE SKILLS

Customer Support (Chat & Email) Issue Resolution
Client Communication Multitasking
Attention to Detail Problem Solving
Time Management Conflict Resolution

PROFESSIONAL EXPERIENCE
Project Manager / Client Communication — TheYovth (Dec 2024 – Apr 2025)
1 Handled client communication via chat and email
2 Managed requests and ensured timely responses
3 Resolved issues and coordinated with internal teams
Project Manager / Customer Support Focus — Takeoff (Sep 2022 – Jul 2024)
1 Communicated with clients daily via chat and email
2 Managed incoming requests and updates
3 Provided ongoing support throughout the project lifecycle
Team Lead — Playrix Zagrava (Dec 2021 – Jul 2022)
1 Supported team members and resolved internal issues
2 Managed internal communication
Project Manager / Client Support — wwwest.solutions (Jun 2019 – Oct 2021)
1 Provided client support and handled communication
2 Assisted with issue resolution and post-launch support

EDUCATION
Rivne State Humanitarian College — Incomplete higher education in Psychology

ADDITIONAL INFORMATION

1 English: Upper-Intermediate (B2)
2 Strong written communication skills
3 Available for evening and night shifts