Любов

Khmelnytska Liubov
Operations Specialist • Medical Billing Specialist • Team Lead • Training & Development Specialist

PROFESSIONAL SUMMARY Logistics Associate | 2021 – 2022
Syncreon, Tilburg
Experienced operations and medical
Supported daily logistics and warehouse operations within an international supply chain
billing professional with experience in full-
environment.
cycle billing. Skilled in team coordination,
Handled goods processing, inventory coordination, and order flow to ensure timely and accurate
onboarding, and process management in distribution.
fast-paced environments. Strong Collaborated with cross-functional teams to maintain operational efficiency and meet performance
communicator with experience working targets.
with international partners and insurance Document Splitter →
Posting & Billing Specialist → Coach
companies. Proficient in Microsoft Office, Late 2022 - Early 2023 | HBARBs
Google Workspace, and CRM systems, U.S. Medical Billing Company
with strong attention to detail and
Started as a Document Splitter, responsible for accurately sorting, organizing, and processing large
multitasking abilities.
volumes of medical documentation in compliance with internal standards.
Promoted to Posting & Billing Specialist, where I managed insurance denial entries, processed
CONTACT medical documentation requests, and supported end-to-end billing workflows to ensure accuracy
and timely claim handling.
Phone: [відкрити контакти](див. вище в блоці «контактна інформація») Analyzed and updated billing information, contributing to improved claim processing efficiency
Email: [відкрити контакти](див. вище в блоці «контактна інформація») and reduced errors.
Further promoted to Coach, responsible for onboarding and training new employees, providing
Location:Novosilky, Fastiv district,
ongoing support, and ensuring adherence to company processes, quality standards, and
Kyiv region , Ukraine performance expectations.

CORE COMPETENCIES Verification Specialist | 2024
Principal Billing Solution
Medical Billing & Insurance Processes
Operational Coordination & Process Played a key role in launching a new project, collaborating directly with the project owner and
Management U.S.-based management to establish workflows and communication processes.
Full-Cycle Case Management Independently managed full-cycle medical billing operations at the initial stage, including insurance
verification, denial management and appeals, documentation processing, case creation, posting,
Onboarding, Coaching & Performance
and follow-up.
Support
Ensured accuracy, compliance, and timely handling of patient cases while maintaining consistent
Cross-Functional Communication communication with stakeholders.
Workflow Optimization & Process
Improvement Team Lead | 2025 - Present
Attention to Detail & Documentation Principal Billing Solution
Accuracy
Built and scaled the team from the ground up, leading recruitment, onboarding, and training of
Problem-Solving & Decision-Making
new employees.
Microsoft Office (Word, Excel,
Managed and coordinated daily project operations, ensuring efficiency, structure, and adherence to
Outlook) internal processes across all workflows.
Monitored team performance, provided guidance and support, and implemented improvements to
optimize productivity and quality.
Maintained direct communication with the project owner and U.S. management, aligning
EDUCATION operational goals and ensuring smooth project execution.

Smila Technological Professional
College of the National University of
Food Technologies | 2018 - 2021
Specialization: Marketing
Qualification: Junior Specialist
Additional Training: Accounting
courses (1C: Enterprise)

LANGUAGES

Ukrainian – Native
English – Pre-Intermediate
Russian – Fluent