Denys

Denys Zadachin
Logistics Operations | Business Analysis | Project Coordination
Khmelnytskyi, Ukraine | English C1 | Open to logistics / BA / operations roles

PROFESSIONAL SUMMARY
Operations and logistics specialist with 6+ years of hands-on experience in U.S. trucking, dispatching, driver coordination,
issue resolution, reporting, and process improvement. Recently expanded into Business Analysis through EPAM project
work, including requirements clarification, user stories, validation logic, acceptance criteria, and cross-functional
collaboration. Combines strong operational ownership, stakeholder communication, and structured documentation skills
with a practical delivery mindset.
CORE COMPETENCIES
• Logistics Operations • Dispatching & Load Planning • Shipment Tracking
• Cross-functional Communication • Stakeholder Management • Process Improvement
• Requirements Analysis • User Stories & Acceptance Criteria • Documentation
• Backlog & Task Structuring • Reporting & KPI Tracking • Risk / Issue Resolution
• Requirements Elicitation • Excel & Reporting • Validation Rules & UAT Support

PROFESSIONAL EXPERIENCE
Business Analyst | EPAM Systems
Jan 2026 - Present
• Worked on internal EPAM projects in Conference Management and student specialization tracking domains.
• Reviewed project documentation and structured requirements into clear user stories, task descriptions, field logic, validations,
and acceptance criteria.
• Gathered and clarified business requirements with stakeholders and helped keep scope understandable for development and
testing teams.
• Defined functional and non-functional requirements, maintained documentation consistency, and supported backlog
structuring in Jira.
• Participated in solution discussions and validated implemented functionality against agreed requirements.
Senior Logistics Coordinator / Operations Manager | American Logistics Company
Dec 2021 - Present
• Manage end-to-end reefer freight operations across the U.S., including dispatching, appointment coordination, routing,
tracking, issue escalation, and broker communication.
• Support more than 20 drivers and coordinate dispatcher workflows to reduce downtime, improve service quality, and
maintain on-time performance.
• Negotiate rates, handle service exceptions such as detention, TONU, lumper, and redelivery, and maintain strong broker
relationships.
• Use ITS Dispatch, Samsara, DAT.one, Power DAT, TAFS, RTS Pro, VectorTMS, and broker platforms to manage operations
and improve visibility.
• Develop SOPs and internal tracking approaches to improve transparency, accountability, and operational efficiency.
Dispatcher | American Logistics Company
Aug 2019 - Dec 2021
• Scheduled and coordinated daily loads for company drivers across the U.S. market.
• Worked with load boards and broker platforms to secure freight and support rate negotiations.
• Monitored route progress, maintained communication with drivers, and resolved in-transit issues.
• Entered load data, updated dispatch records, and supported overall logistics operations.
English Tutor | Freelance / Private Education Sector
Sep 2017 - May 2019
• Delivered individual English lessons for children and adults with focus on grammar, vocabulary, speaking, and reading.
• Prepared tailored lesson materials and adapted teaching methods to different levels and learning styles.
 • Built strong communication, explanation, and stakeholder-facing skills transferable to coordination and analysis roles.
EDUCATION
PhD Candidate in Economics - Khmelnytskyi University of Management and Law named after Leonid Yuzkov
Dec 2023 - Present
Master's Degree in Economics - Ivan Ohiienko National University Kamianets-Podilskyi
Sep 2022 - Dec 2023
Master's Degree in Secondary Education - English and Foreign Literature - Ivan Ohiienko National University Kamianets-
Podilskyi
Sep 2019 - Dec 2020
Bachelor's Degree in Philology - English and German - Ivan Ohiienko National University Kamianets-Podilskyi
Sep 2015 - Jun 2019

TOOLS, METHODOLOGIES & LANGUAGES
Tools: Jira, Confluence, Asana, Microsoft Excel, Word, Methods: Agile, Scrum, Kanban, backlog management,
PowerPoint, Teams, Microsoft Office, Google Workspace, SQL requirements elicitation, requirements analysis, process
analysis, stakeholder management, documentation

Logistics Systems: ITS Dispatch, Samsara, DAT.one, Power Languages: Ukrainian - Native | English - C1 | Russian - B2 |
DAT, TAFS, RTS Pro, VectorTMS, broker platforms German - A2

BA / Delivery Skills: user stories, acceptance criteria, Additional Tools: Miro, Microsoft Teams, PowerPoint, Word,
validation rules, backlog refinement, task structuring, UAT Excel, AI / GenAI tools
support

Documentation & Analysis: SOP creation, reporting, KPI Strength Areas: problem-solving, negotiation, critical
tracking, scope decomposition, cross-functional thinking, time management, team coordination
communication

SELECTED STRENGTHS
• Communication • Critical Thinking • Problem-solving • Decision-making • Time Management • Team Management •
Negotiation • Creative Thinking • Adaptability • Attention to Detail • Cross-functional Collaboration