Микита

Nikita Shchypin

Work permit: Spanish Nationality: Ukrainian Phone number: [відкрити контакти](див. вище в блоці «контактна інформація») (Mobile)

Email address: [відкрити контакти](див. вище в блоці «контактна інформація»)

WORK EXPERIENCE

TECHNICAL SUPPORT ENGINEER – COINSFLOW – 15/09/2022 – 26/06/2025

• Provided L2 technical support handling cryptocurrency transactions, wallets, and fiat on/off-ramp operations via custom
admin tools and REST APIs
• Investigated and resolved complex production incidents related to transaction processing, blockchain inconsistencies,
balance mismatches, and API response failures
• Performed root cause analysis (RCA) using application logs, SQL queries, and monitoring tools to diagnose issues across
backend services and blockchain integrations
• Supported internal operators and compliance teams, providing technical guidance on transaction flows, wallet operations,
and platform workflows
• Contributed to internal knowledge base and incident runbooks
• Handled sensitive financial and crypto-related data in accordance with KYC/AML policies and internal security standards

CUSTOMER SUPPORT REPRESENTATIVE – PROYASE – 09/09/2020 – 13/08/2022 – VALENCIA, SPAIN

• Handled customer inquiries related to the auto loan processing platform, ensuring timely resolution within defined SLAs
• Investigated reported issues by analyzing logs and monitoring metrics
• Resolved production incidents affecting end users
• Assisted clients with system integrations and provided guidance on platform functionality
• Monitored service performance and proactively reported recurring issues

SKILLS

Hard skills

Zendesk ELK Git Grafana Postman HTML CSS MySQL Java REST API Kibana React PHP
Spring Docker

Soft skills

Clear communication and teamwork User-focused mindset Problem-solving and analytical thinking Attention to detail and
UI quality Adaptability and fast learning Time management and reliability

EDUCATION AND TRAINING

09/09/2023 – 25/06/2025 Valencia, Spain
DAW IES Abastos

LANGUAGE SKILLS

Mother tongue(s): RUSSIAN
Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

SPANISH B2 B2 B2 B2 B2

ENGLISH B2 B2 B2 B2 B2

UKRAINIAN C2 C2 C2 C2 C2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user