Тетяна

TETIANA TYMOSHENKO
Senior Customer Support & Client Operations Specialist
Rome, Italy (CET) | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Remote

PROFESSIONAL SUMMARY
Customer Support & Client Operations Specialist with 10+ years of experience managing international clients and complex service
workflows in fully remote environments. Skilled in resolving escalated customer issues, coordinating orders and cross-functional
processes, and maintaining long-term client relationships. Strong background in email-based support, CRM and ticketing systems,
operational coordination, and independent task ownership in fast-paced environments.
PROFESSIONAL EXPERIENCE
WIDEM LOGISTICA ITALIA SRL Apr 2025 - Present
Marketing & Operations Support Specialist (Part-time / Remote)
• Coordinate digital marketing and content activities across LinkedIn, Instagram and TikTok.
• Prepare and adapt B2B communication materials for the logistics market.
• Support internal coordination, operational updates and external communications.
• Manage multiple communication and content tasks independently and to deadline.
FIXTHEPHOTO LTD Sep 2015 - Apr 2026
Customer Support & Client Operations Manager (Remote)
• Managed end-to-end customer communication for international clients via email and ticketing systems.
• Resolved complex requests, complaints and service issues, ensuring timely and professional solutions.
• Coordinated high-volume order workflows from request intake through delivery and follow-up.
• Managed VIP and repeat clients, supporting long-term relationships and customer retention.
• Prioritized simultaneous requests and deadlines in a fast-paced remote environment.
• Coordinated with internal production teams to resolve order, quality and delivery issues.
• Maintained accurate customer and order information across CRM and internal systems.
• Identified recurring customer issues and supported improvements to service workflows and communication.
FAAV-MASTER LTD Apr 2009 - Dec 2015
Operations & Logistics Coordinator
• Coordinated international import operations, documentation and delivery timelines.
• Managed communication with international suppliers, partners and service providers.
• Prepared and verified shipping documentation, including CMRs, invoices and certificates.
• Supported customs clearance and resolved documentation issues.
• Tracked shipments and proactively followed up on delays and operational exceptions.
• Coordinated order placement, stock planning and supplier communication.

CORE SKILLS
Customer Support & Customer Service | Client Relationship Management | Email & Ticket Support | Complaint & Escalation Handling | Order
Management | Customer Retention | CRM & Ticketing Systems | Cross-functional Coordination | Process Coordination | Problem Resolution |
Task Prioritization | Remote Operations
TOOLS
Zendesk | HubSpot CRM | Trello | Airtable | Google Workspace | Microsoft Office
EDUCATION
Master's Degree in Economics & Statistics Sep 2000 - Jun 2006
V. N. Karazin Kharkiv National University
Additional: English Language Studies
LANGUAGES
English: B2 - Professional working proficiency | Italian: B1/B2 | Russian: Native | Ukrainian: Native