Anastasiia

ANASTASIIA ASTAFIEVA
Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: @analimaw
Location: Romania/ Bucharest / Remote

SUMMARY
Logistics and Customer Operations Specialist with 5+ years of experience supporting US-based
transportation companies. Proven ability to manage high-volume operations, resolve issues in real time,
and maintain high customer satisfaction. Experienced in shipment coordination, client communication,
and logistics workflows. Seeking a Dispatcher or Operations role.
WORK EXPERIENCE

Pride Car Shipping Inc. — Customer Service Representative Mar 2024 – Mar 2026 | Remote

Managed 200+ daily customer interactions in a high-volume logistics environment, maintaining consistent
service quality and response speed
Resolved 90–95% of inquiries on first contact, reducing repeat requests and operational workload
Coordinated 10–20+ active shipments simultaneously, ensuring accurate booking and on-time execution
Identified and resolved delivery delays in real time, minimizing disruptions and improving customer
satisfaction
Maintained continuous communication with clients and drivers, ensuring transparency across shipment
lifecycle
Ensured 100% compliance with MCSA insurance and transportation documentation requirements

Crystal Car Shipping — Customer Support Representative Aug 2021 – Feb 2024 | Remote

Handled 150+ daily calls and emails, providing shipment updates and resolving service-related issues
Achieved 90%+ first-contact resolution rate, improving efficiency and reducing escalation volume
Processed bookings, cancellations, and updates with high accuracy in CRM systems
Prioritized and resolved time-sensitive logistics issues in fast-paced environment
Maintained professional communication in high-stress situations, preserving customer relationships

Sonic Auto Transportation — Freight Broker Feb 2021 – Jul 2021 | Remote

Matched loads with carriers using Central Dispatch and Super Dispatch, improving load coverage
speed
Coordinated shipment details between shippers and drivers, ensuring smooth execution
Processed transportation contracts and documentation with accuracy and compliance
Built and maintained relationships with carriers, supporting repeat business and reliability

EDUCATION LANGUAGES
Master of Arts in Philology and Translation
English (C1)
National Technical University "Kharkiv Polytechnic Institute"
Ukrainian (Native)
Graduated: December 2020

SKILLS
CRM & Logistics Tools: BatsCRM, JTracker, Central Dispatch, Super Dispatch
Productivity Tools: Google Workspace (Docs, Sheets), Microsoft Office (Excel – data tracking, reporting)
Logistics Operations: Shipment Tracking, Load Coordination, Documentation Handling (BOL, Rate
Confirmations – basic)