Вячеслав

VIACHESLAV REMESLO
Technical Support Specialist / System Administrator with Automation Background
Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Portfolio: flipkips.com | Telegram: t.me/dsadsadsadsadsadsadsadsadsa | Location: Remote

Professional Summary
Technical Support Specialist and System Administrator with experience supporting around 80 users, managing accounts and access, fixing
daily technical issues, helping with computer setup, and supporting online business tools. Strong development background helps me
automate repeated support tasks instead of solving the same problem manually every day.

Key Achievements
- Supported around 80 users with daily technical issues, remote help, access problems, and computer setup.
- Automated repeated status checks and office tasks so employees did not need to interrupt each other for updates.
- Helped maintain internal tools used by 50-100 team members daily with around 99.3% uptime.
- Worked with Ubuntu VPS, Linux, SSH, DNS, Cloudflare, website administration, and basic server troubleshooting.
Technical Skills
User Support Account & Access Management
Remote support, computer setup, troubleshooting, user guidance, AnyDesk, User accounts, permissions, access control, Google products, admin
Zoom workflows
Web & Domain Support Linux & VPS
DNS setup, Cloudflare, domain configuration, website administration, basic Ubuntu VPS, Linux, SSH, Nginx basics, logs, server access, production
SSL/web troubleshooting support
Support Automation Development Background
Telegram alerts, Google Sheets automation, n8n workflows, internal tools, Node.js, REST API, PostgreSQL, MongoDB, JSON, basic Python/PHP, API
status monitoring integrations

Professional Experience
Automation Developer / System Administrator
American logistics company | 2024-2026 | Remote
- Supported employees with common issues such as frozen systems, broken access, connection problems, unavailable tools, and setup questions.
- Managed user accounts, access permissions, online tools, remote assistance, and daily admin workflows.
- Helped with computer setup, troubleshooting, account creation, access recovery, and online system administration.
- Supported company tools, website administration, VPS/Linux environments, and production automation systems.
- Built internal automations, alerts, and reports to reduce repeated manual support requests.
Freelance Developer / Technical Assistant
Client projects | 2023-2024 | Remote
- Helped clients configure websites, domains, DNS, Cloudflare, hosting, and production environments.
- Integrated tools into existing systems and explained technical setup in simple language for non-technical users.
Independent Development Projects
Gaming and community tools | 2016-2023
- Built small tools, integrations, scripts, and service connections while developing practical troubleshooting skills.
Education
Petro Mohyla Black Sea National University (CHMNU), Mykolaiv - Software Engineering, 2021-2025

Languages
English: B1-B2 | Ukrainian: Native | Russian: Native