Nataliia

NATALIIA
INSHYNA
Customer support

ABOUT ME
Customer Support Specialist with experience in international customer
service, call center operations, and internal client support. Background
in Amazon warehouse operations and customer communication.
Strong skills in handling customer requests via phone, email, and CRM
systems. Seeking a remote Customer Service / Support position in
Germany.

CONTACT EXPERIENCE
Customer Support Operator — Pin Up Casino
📍 Germany (Neumünster)
Remote | English-speaking clients
📧 [відкрити контакти](див. вище в блоці «контактна інформація») Duration: 6 months

📞 [відкрити контакти](див. вище в блоці «контактна інформація») Handled customer inquiries via live chat and email

Assisted users with website navigation, account issues, and general

questions

Provided clear and polite communication in English

EDUCATION Followed internal scripts, procedures, and quality standards

Worked with CRM systems to document and resolve cases

Warehouse Associate — Amazon (Germany)
Sumy State University
Duration: 2 years
Master's degree in Philology (English &
German) / Finance (Management) Processing, sorting, and repacking parcels
Sumy State University, Ukraine | 2020 – Working with internal systems and scanners
2022
Understanding Amazon shift structure, absence reporting, and
Bachelor's degree in Philology (English &
German) internal processes
Sumy State University, Ukraine | 2016 – Experience with fast-paced, KPI-driven work environment
2020
Customer Service Representative — Temprix

Germany

Current position
SKILLS Handling customer requests regarding orders and deliveries

Creating and sending price quotations
Customer Service & Support
Supporting customers throughout the order process
Call Center / Inbound Support
Communicating via email and phone
Phone, Email & Chat Communication
Working with CRM systems and internal databases
CRM Systems
Microsoft Office (Word, Excel, Outlook)
Problem Solving Languages Job Preferences
German: B1 (no certificate) Remote / Home Office
Structured & Calm Communication
English: B1–B2 (no certificate) Customer Service / Customer Support
Russian / Ukrainian: Native Employee Support / Call Center Agent