Крістіна

Alexander Stepanov
Budapest, Hungary
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Results-driven Client & Operations Manager with 5+ years of combined experience in client management, operations coordination,
finance, construction, technical installations, hospitality, and real estate.
Strong ability to manage communication between clients, teams, and contractors, resolve operational issues, and maintain smooth
workflows in fast-paced environments. Combines technical background and analytical thinking with customer-oriented
communication skills. Experienced with CRM systems, AI tools, and process coordination.
Fluent in English (B2+).

CORE COMPETENCIES
• Client Relationship Management
• Operations & Team Coordination
• CRM Systems & Database Management
• Customer Consultation & Support
• Conflict Resolution & Problem Solving
• Process & Workflow Optimization
• Technical Communication
• Staff & Contractor Coordination
• AI Tools & Automation Basics
• Working Under Pressure

WORK EXPERIENCE
Electrical Technician / Installation Specialist – Budapest, Hungary
May 2026 – Present
• Performing electrical installation works in residential and commercial properties
• Installing wiring, switchboards, outlets, lighting systems, and related equipment
• Working with power distribution and electrical safety systems
• Troubleshooting and resolving technical issues on-site

Operations / Team Coordinator – Construction Projects (Hungary)
Jun 2025 – Apr 2026
• Coordinated teams and subcontractors on large construction sites
• Supervised workflows, deadlines, and operational processes
• Resolved on-site issues and maintained communication between teams
• Assisted with organization of day-to-day construction operations

Client & Operations Manager – Credit Booster
Apr 2024 – Jan 2025
• Managed client relationships, CRM records, and follow-up communication for financial and credit-related services
• Identified and upsold optional services to existing clients, including financing support for vehicle and property purchases and
credit-history improvement services
• Generated approximately USD 3,000–5,000 in monthly add-on sales value through personal upselling
• Earned a 10% commission on the value of upsold services
• Maintained service quality and supported internal operational processes

Property Manager (Self-employed) – Kyiv, Ukraine
2023 – 2024
• Managed rental properties and tenant communication
• Organized renovation works, contractors, and budgeting processes
• Handled documentation and operational coordination
• Resolved tenant-related and maintenance issues

Sales Manager – Comp-X (Kyiv, Ukraine)
2022 – 2023
• Managed wholesale B2B sales of cryptocurrency-mining equipment, graphics cards, and computer components
• Worked toward a monthly sales target of at least UAH 1.5 million; actual monthly sales often exceeded the target
• Earned KPI-based commission of 1.5%–3%, depending on sales performance and target overachievement
• Negotiated with business customers, coordinated order processing, and maintained customer relationships
• Worked with CRM systems and sales workflows

Electrical Installation & Backup Power Systems Specialist – Ukraine
2021 – 2022
• Performed electrical installation works in residential buildings and apartments
• Installed wiring, switchboards, outlets, and electrical equipment
• Installed inverter and battery backup systems during blackout periods in Ukraine
• Participated in installation of EV charging stations for residential use

Project Coordinator – Ventrum (Kyiv, Ukraine)
2019 – 2021
• Coordinated communication between existing clients and specialists and managed ongoing client requests
• Supported occasional upselling of academic work products (coursework, theses, and assignments) and employment documents,
including cover and recommendation letters
• Managed operational and documentation workflows, project organization, and internal communication

Instrumentation Technician (KIP / Industrial Automation) – TEK (Kyiv, Ukraine)
Mar 2019 – Oct 2019
• Participated in installation and setup of equipment at gas distribution stations across Ukraine
• Worked with sensors, control systems, and measurement devices
• Assisted with diagnostics and technical system configuration
• Cooperated with engineering teams on-site

Hospitality Experience – Kyiv, Ukraine
2018 – 2020
• Worked in multiple hospitality roles including waiter, bartender, cook, and administrator
• Operated effectively in high-pressure customer service environments
• Developed strong communication and conflict-resolution skills

LANGUAGES
• Russian — Native
• Ukrainian — Native
• English — B2+

EDUCATION
Master’s Degree — Automation of Computer-Integrated Technologies

ADDITIONAL
• Experience with AI tools and automation workflows
• Driving License (Category B)
• Strong technical and analytical mindset
• Available for flexible schedules and shift-based work