Ангеліна

ANHELINA KEITELHISSER
[відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація») · @lina02_12(tg)
Vienna,Austria

SUMMARY
Results-oriented sales and client relations professional with 4+ years of experience in negotiations, client
communication, and operational support. Successfully recovered up to 90% of overdue accounts, improved
internal processes by reducing onboarding errors and accelerating document flow, and maintained strong
client relationships in fast-paced environments. Skilled in CRM systems, conflict resolution, and cross-
functional communication.

STRENGTHS AND EXPERTISE
•Client Communication & Conflict •Negotiation & Persuasion •Documentation & Operational
Resolution •Sales Support & Process Accuracy
•Client Relationship Management Building •CRM & Digital Tools
•Process Improvement •Full-Cycle People Operations •Operations Management

PROFESSIONAL EXPERIENCE
HIXA GmbH Mar 2024 - Apr 2025
Business Assistant & Head of Team Development
Developed operational manuals and scripts for sales operators and managers, contributing to a
20% increase in team sales performance.
Facilitated regular sales team stand-ups: tracked results, maintained accountability, and ensured
alignment across the team.
Managed all company documentation.
Sourced and managed contractors - from repair and renovation works to service providers.
Led full-cycle recruitment: wrote job postings, sourced candidates, conducted interviews, handled
employment paperwork, onboarding, and workplace setup.
Supported CEO directly: attended business negotiations, organised travel, and executed executive
tasks.
Career break Feb 2022 - Mar 2024

Relocated within Europe due to personal circumstances; completed university degree remotely (Taras
Shevchenko National University of Kyiv, 2023). Attended German language courses and focused on
resettlement and integration.
SportLife Fitness Club Network Dec 2021 - Feb 2022
Front Desk Administrator

Managed locker key issuance in exchange for membership cards, ensuring smooth daily
operations.
Enforced COVID-19 health protocols (mask and vaccination certificate requirements), handling
frequent client objections calmly and professionally.
Managed highly difficult client situations including verbal aggression and threats, maintaining
composure and escalating appropriately when necessary.
Sold retail products to clients, earning commission-based incentives.

JMC Medical Centre Feb 2021 - Dec 2021
Data & Administration Specialist

Processed and systematised client records, accelerating document flow by 25% and reducing
administrative backlog.
Maintained patient intake statistics used for operational planning and resource allocation.

Monobank
May 2020 - Nov 2020
Collections & Client Relations Specialist
Managed a portfolio of overdue accounts (1-30 days), successfully recovering up to 90% of
outstanding debt through negotiation.
Built rapport with clients in difficult financial situations, consistently resolving disputes without
escalation.
Logged all client interactions in CRM with high accuracy, improving team reporting quality and
pipeline visibility.

EDUCATION&TRAINING

Taras Shevchenko National University of Kyiv 2019-2023
Bachelor's, Faculty of Psychology – Social Work

NLP Segment 1,2 - Tatiana Larina 2019-2020

Basic SMM Course, Onpage
2025

ADDITIONAL INFORMATION
Languages: German — A1, English — B1, Pollish - A1, Ukrainian - Native, Russian - Native,

Tools: CRM, OneBox, Jira, Trello, Google Calendar, Google Docs, Exel, LinkedIn Recruiter, Perplexity,Claude,
ChatGPT

References are available on request.