Yevheniia

YEVHENIIA TARAN
Technical Project Manager & Head of Customer Success | FinTech |
AI-Augmented Delivery

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SUMMARY
PM & CSM Lead with 6+ years in IT (FinTech, SaaS, Dental
Technologies). Delivered 10+ concurrent Agile projects for
international B2B clients across EU, LATAM, and Asia. Proven track
record in building CSM teams, scaling delivery operations, and
SKILLS
driving process improvements. Active integration of AI tools into
Process Automation via AI daily workflows — from automated documentation and backlog
generation to data-driven delivery insights — to increase team
AI-Powered Task Generation & efficiency and reduce manual overhead.
Backlog Management

Release Coordination
EXPERIENCE
Resource planning / Sprint planning
Head of Project and Customer Success Management, Fintech360,
Cross-Functional Leadership
Kyiv, Ukraine
Stakeholder Management і і
Oct 2023 — Тепер шн й час

Agile & Scrum Managed end-to-end delivery of FinTech projects including
payment systems, CRM development, affiliate systems,
Customer Success Strategy POS/cashier solutions, API integrations, websites, and mobile
applications.
Process Optimization
Bridged business and technical teams — gathered stakeholder
Escalation and crisis management requirements, translated them into actionable tasks, and
coordinated cross-functional communication between product,
Technical Communication
support, devops, and external integration providers.
KPI Dashboarding Conducted sprint planning, prioritization, release coordination,
and delivery tracking using Agile/Scrum methodology, Azure
Onboarding & Training
DevOps, and Monday.com.
B2B Client Relations Actively integrated AI tools (ChatGPT, Claude) into PM
workflows — automated documentation, backlog generation, and
SaaS, FinTech, Payment Systems,
client communications, reducing time on routine tasks by ~40%.
Technical Communication
Used AI-assisted data analysis to identify delivery bottlenecks
and client success patterns, enabling proactive escalation
LANGUAGES management and faster decision-making.

English Worked directly with international B2B clients across Europe,
Latin America, and Asia.
Italian Collaborated closely with CEO and CTO on strategic planning,
delivery management, operational improvements, and client
Ukrainian experience.
Provided project effort estimations and prepared delivery cost
Spanish calculations for client invoicing and budgeting.
Managed high-pressure escalation and incident-response cases in
fast-paced FinTech environment.
 Documented 12+ operational processes, reducing incident
response time by 22%
Conducted regular stakeholder meetings, delivery reviews, and
operational syncs with management and technical teams.
Hired and onboarded 5 CSM specialists, reducing ramp-up time
by 30%.
Represented the company at international FinTech exhibitions
and conferences , conducting product presentations and pre-sales
communication.

Senior Technical Support Cunsultant (Tier 3), 3Shape, Kyiv,
Ukraine
Jan 2022 — Oct 2023
Served as Tier 3 technical escalation point for complex hardware,
software, and network-related issues (Dental software and
hardware, PC support)
Supported internal support teams with advanced troubleshooting
and issue resolution.
Conducted technical trainings and knowledge-sharing sessions
for support specialists.
Collaborated with cross-functional teams to identify recurring
issues and improve support processes.
Managed customer escalations and communicated directly with
international clients (calls, meetings, email communication,
tickets) - both in English and Italian languages
Worked with Jira, Confluence, CRM system (Microsoft
Dynamics), and remote administration tools.
Analysed logs, fixed PC/OC related issues, DB inconsistencies,
issues with Microsoft components.
Conducted meetings with big PC manufacturers (Dell, HP,
Lenovo)

Compliance Specialist, Business Unicum, Kyiv, Ukraine
Apr 2019 — Dec 2021
Managed customer verification and compliance-related
documentation (Forex)
Communicated with international customers regarding account
verification and issue resolution (both Italian and English
languages)
Worked with CRM systems ((Zendesk, Zohodesk ) and internal
operational processes

WEBSITES AND SOCIAL LINKS

Linkedin: [відкрити контакти](див. вище в блоці «контактна інформація»)
EDUCATION

BA in translation and interpretation, Kyiv National linguistic
university, Kyiv
Jan 2016 — Jan 2020

CERTIFICATIONS AND LICENSES
Project management - Planning and Hard skills - IAMPM
Stock Market Investments - FinEra
Project management - Genius space
Business in social media - PR+

HOBBIES AND INTERESTS

Sport
Travel
Hiking
Cooking