Контактна інформація

Шукач вказав телефон та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/18442752/

Досвід роботи

Customer success - Senior payment officer

з 12.2023 по 04.2026 (2 роки 5 місяців)
Truelabel (IT)

Support agent

з 10.2022 по 09.2023 (1 рік)
Truegroup, Дистанційно (IT)

Payment & Transaction Support: Assisted users with deposit/withdrawal issues, analyzed transaction statuses, and collaborated with the payments department to resolve stuck transactions.

Technical Troubleshooting: Identified and reported platform bugs, analyzed error codes, and escalated complex issues to L2/L3 support or developers via Jira/Slack.

Verification & Risk Management (KYC/AML): Performed initial KYC procedures, verified user documents, and monitored accounts for signs of multi-accounting or bonus abuse.

Product Knowledge: Provided expert guidance on gaming mechanics, betting rules, and complex wagering requirements for bonus programs.

Efficiency & Multitasking: Managed high-volume workloads, handling 3+ simultaneous live chats while maintaining high CSAT (Customer Satisfaction) and FRT (First Response Time) scores.

Retention & Conflict Resolution: Resolved escalated customer complaints and applied retention techniques to improve user loyalty and lifetime value.

Знання і навички

• Data management
• Адаптивність
• Microsoft Copilot
• Робота з рахунками
• Кібербезпека
• Anti-Money Laundering (AML)
• Transaction Monitoring
• Cryptocurrency Operations
• Анализ логов и диагностика ошибок API

Знання мов

• Англійська — вище середнього
• Українська — вільно