Ірина

Irina Utkina
03.12.1982
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

Professional Summary
Detail-oriented and proactive professional with over 10 years of experience in
administrative support, customer service, and operational coordination. Seeking a
Virtual Assistant position to leverage strong skills in schedule management, client
communication, and data organization. A proficient PC user familiar with various CRM
systems and Google Workspace, available to work evening shifts (2 PM - 2 AM EET) to
support international clients.

Professional Experience

Service Coordinator | S&V pro | [ (Remote, USA market) | Oct 2023 – Present

• Acted as the primary point of contact for clients, processing service requests via
phone and text.
• Coordinated and optimized daily schedules for a team of handymen, ensuring
efficient time and route management.
• Maintained and updated service schedules using Excel, tracked assignments, and
prepared weekly performance reports.
• Updated the company’s website with current services and promotions, enhancing
online presence.
• Resolved client issues and complaints, maintaining a high level of customer
satisfaction.

Customer Support / Compliance Manager | Fintrading | [Kyiv] | Jul 2019 – Oct 2022

• Managed quality control for sales managers and handled daily/monthly
reporting.
• Verified client documents and provided support via phone and email.
• Gained experience with CRM and compliance systems (like Zendesk).

Sales & Administrative Roles | Various Companies | [Kyiv] | 2007 – 2019

• Sales Manager Macrochem (Mar 2014 – Nov 2017): Developed customer
base, maintained primary accounting.
 • Administrative Manager LLC "Process-Engineering" & OOO VTS Украина
(2008-2009): Handled incoming correspondence, organized meetings and
seminars for up to 250 people, booked travel, and updated the company website.
• Sales Manager Beauty & Sun (Sep 2009 – Nov 2011): Conducted business
correspondence in English, translated documentation, and participated in
negotiations and exhibitions.

Skills

• Administrative Support: Email & Calendar Management, Travel Booking, Data
Entry, Document Preparation, Event Coordination
• Technical Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook), Google
Workspace (Sheets, Docs, Drive), CRM Systems (familiar), Website Content
Updates (WordPress or similar), Touch Typing
• Languages: English (Upper-Intermediate - interview level), Ukrainian (Native),
Russian (Native)

Education
Kyiv National Linguistic University | Teacher of English and Foreign Literature | 2007