Анна

Anna Telekhan
Location Ukraine
Phone [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail [відкрити контакти](див. вище в блоці «контактна інформація»)

Knowledgeable IT-specialist with quality-driven and methodical approach to completing daily tasks and
solving complex problems. Excellent communication and analytical abilities.

Skills
Customer/Tech Support, Analytical and Critical Thinking, Organization and Time Management, Multitasking
Abilities, Attention to Detail, Dependable and Responsible, Interpersonal Communication, Adaptable.

Education
Bachelor of Science - Sep 2017 - Jul 2021
Admiral Makarov National University | Mykolaiv, Ukraine
Software Engineering
Sep 2017 - Jul 2021

Master of Science - Sep 2021 – January 2023
Admiral Makarov National University | Mykolaiv, Ukraine
Software Engineering
Sep 2021 – January 2023

Work Experience
Customer Support Manager at Reelly (April 2024 - April 2026)
Post-sales Care and Services Manager at Reelly (June 2024 - April 2026)
Work with customer`s requests and technical problems. Organization and analysis of data using CRM
(Kommo, Xano) and Google Sheets, Docs. Created and maintained the regulations for customer’s post-sales
care. Finance management- maintaining and organizing invoices, receipts and data about customers'
subscriptions in Stripe, Excel and Google Sheets. Copywriting scripts and ways of communication for better
conversion rates and sales (written a script that raised the conversion rates more than 40%). Maintaining the
tasks and schedule in such apps as ClickUp and PeopleForce. KPI and customer satisfaction rates are more
than 93%. Work with automations, chatbots and AI, creating and testing the database for AI.

Freelance work experience in such areas, as customer support, quality assurance, web programming,
mathematical modeling, graphic design, and data science (2019-current).

Volunteer at Ukrainian Red Cross Society (October 2026 – current). Completed an introductory course on
the Code of Conduct for volunteers, the seven Fundamental Principles, and the history of the International
Red Cross and Red Crescent Movement.
Software
C/C++; Java; Python ●●●○○ Average
HTML5, CSS ●●●●○ Advanced
Microsoft Word/ Google Docs ●●●●● Proficient
Microsoft Excel/Google Sheets ●●●●● Proficient
CRM systems (Komo, Xano) ●●●●● Proficient

Languages

Ukrainian Russian English Korean Ukrainian Sign Language
Native C2 Bilingual C2 Advanced C1 Intermediate B1 Beginner A1