Юлія

YULIIA HRADOVENKO

Skilled in organization, team management, and customer
relations. Highly motivated to expand my expertise and
contribute to new opportunities.Experienced professional with
a background in hospitality, event management, and real
estate.

RECENT WORK EXPERIENCE

Supervisor, Arca restaurant, Amsterdam
October 2025 - June 2026
Delivered exceptional customer service in a fast-paced environment;
CONTACT Managed daily restaurant operations;
Maintained service quality standards;
[відкрити контакти](див. вище в блоці «контактна інформація»)
Coordinated team shift schedules;
[відкрити контакти](див. вище в блоці «контактна інформація») Handled payments andcoordinated with kitchenandbar staff.

Shift Leader The Entourage Group, Amsterdam
June 2022 - September 2025
Delivered exceptional customer service in a fast-paced environment;
Trained new team members, improving onboarding efficiency;
LANGUAGES Resolved guest issues professionally;
English (C1), Ukrainian (Native) Collaborated with kitchen and bar teams to ensure seamless service
during peak hours;
Independently managing a private dining section, ensuring
EDUCATION personalized guestexperiencesand seamless operations.
Waitress, Redkaya Ptitsa, Kyiv
Bachelor in “Hotel and Restaurant March 2020 - February 2022
Business” 2016-2019 Oversaw the daily operations of a busy restaurant, managing a team
Kyiv NationalUniversityofCultureand Art of 15 staff members;
Kyiv, Ukraine
Designed workflows that improved operational efficiency;
Gained practical knowledge in management, Handled staff recruitment, training, and performance evaluations,
personal development and marketing building a high-performing team;
Gained practical knowledge in organization of Monitored inventory and supplier relationships to ensure consistent
and Function of Hotel Departments availability of high-quality ingredients, reducing costs through
Experience in creating marketing campaigns, effective negotiations and inventory control.
Restaurant and Hotel Branding Managed customer relations, including handling escalations and
Theoretical & practical skills in Service Design implementingservice improvements.
Real Estate Specialist, T.H.E. Capital, Kyiv
SKILLS April 2019 - February 2020
Facilitated property salesandleases;
Event Planning & Coordination
Team Leadership Built and maintained relationships with clients;
Customer Service Excellence Conducted property evaluations and market analyses to guide client
Problem Solving decision-making;
Managed communication between landlords, tenants, and agencies;
Communication & Interpersonal Skills
Conducted property viewings and prepared listing presentations;
Wine knowledge
Maintained client relationships and handled administrative
documentatio;
Negotiated rental terms and supported contract preparation

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recruitment under the Data Protection Act 1997 (Dz. U. no. 133, item 883)”.