Jessica

Jessica Ebelebe
Virtual Assistant | Administrative Assistant | Executive Assistant |
Customer Support Specialist
Lagos, Nigeria | [відкрити контакти](див. вище в блоці «контактна інформація») | ebelebejessica1​@gmail.com | LinkedIn Profile

Available for Remote, Hybrid and On-site Opportunities | GMT +1

PROFESSIONAL SUMMARY
Administrative and Customer Support Professional with 5+ years of experience supporting executives and clients in office
administration, customer relations, sales support and executive assistance.
Increased sales revenue 15% through targeted upsell strategies and reduced supply waste 10% by implementing a new
inventory tracking system.
Experienced in supporting remote teams using Google Workspace, Microsoft Office, Zoom, Slack and CRM systems. Proven
ability to manage multiple priorities, maintain confidentiality, improve operational efficiency, and deliver excellent
customer experiences in fast-paced environments. Open to fully remote and hybrid opportunities.

CORE SKILLS
Virtual Assistance Data Entry Sales Support CRM Software Slack Google Workspace
Calendar Management Client Support Email Management Time Management
Teamwork & Collaboration Effective Communication Scheduling/Coordination Inventory Management
Meeting Coordination Record Keeping Zoom Data Management Appointment Scheduling
Task Management File Management Slack

PROFESSIONAL EXPERIENCE
Datamatics World Communication February 2026 – Present | Lagos
CUSTOMER SALES REPRESENTATIVE
•Managed company website and social media platforms by updating product information for 200+ SKUs
Coordinated tasks and communication across digital platforms including emails, WhatsApp and Google Workspace for
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distributed teams
Increased monthly upsell revenue 15% by promoting complementary Apple products
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Processed sales transactions accurately using POS systems and maintained daily sales records.
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Assisted customers with Apple device setup, Apple ID registration, troubleshooting and after-sales support
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•Cut monthly supply waste 20% by implementing new inventory tracking system

Great Emmanuel Primary School June 2024 – May 2025 | Matogun, Ogun
Primary School Teacher -NYSC
Designed and delivered educational programs promoting literacy, critical thinking and civic values to 40+ students
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Conducted needs assessment and adapted teaching methods to support inclusive learning for students with diverse
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backgrounds
Collaborated with teaching staff to support student welfare and achieve educational outcomes
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Maintained detailed students records and progress reports, ensuring accurate documentation for school administration
•

MONFAB CONSULT May 2023 – September 2023 | Lagos
ADMINISTRATIVE ASSISTANT
Provided administrative support to senior-level staff through managing confidential correspondence, scheduling,
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answering phone calls and responding to emails
Managed virtual communication a task coordination using emails, WhatsApp and Google Workspace for distributed
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teams.
Tracked and organized digital records and documentation systems improving file retrieval efficiency for senior staff
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Managed executive calendars, meeting schedules and appointment coordination.
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Organized files and documents improving document retrieval efficiency.
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Prepared reports, presentations, and administrative documents.
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Supported project coordination and task tracking across multiple departments.
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Liased between team members, stakeholders and clients to support smooth project execution and information flow
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NUBA LOUNGE May 2021 – November 2022 | Enugu
JUNIOR MANAGER
Maintained client records, lead status updates, booking notes and follow-up history to support service planning and
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relationship management.
Tracked inventory and operational data, generating reports that improved stock accuracy and reduced losses
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Coordinated daily operations and communicated with team members to ensure smooth delivery of services
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Resolved client concerns and feedbacks through clear communication while maintaining strong customer relationships
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and satisfaction.

FABJUICEBAR October 2020 – January 2021 | Lagos
SUPERVISOR
Ensure accuracy and quality in food preparation as well as managing time effectively while meeting production deadlines.
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Monitored quality control processes and documented production data to maintain standards and reduce errors
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Coordinated tasks and communication across digital platforms including emails, WhatsApp and Google workspace for
•

distributed teams
Managed and updated inventory records improving stock accuracy and reducing tracking errors.
•

Maintained proper quality control by identifying defects and reporting issues
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Coordinated with kitchen staff to meet production target while maintaining workplace safety and efficiency.
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Addressed customer inquiries and provided suggestions to client requests across online communication channels.
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Documented feedbacks to improve service quality.
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EDUCATION
University of Nigeria, Nsukka February 2017 – November 2022 | Enugu
Bachelor of Arts (B.A) in English and Literary Studies

Eagle's Tower Primary & Secondary School September 2009 – July 2016
West African Senior Secondary Certificate Examination - WAEC Aboru, Iyana-Ipaja, Lagos

CERTIFICATIONS
Virtual Assistant Certification | TechCrush | March 2026
Professional Certification in Customer Relationship Management | Alpha Consulting Services | 2025
Human Resource Management Certification | Alpha Consulting Services | 2025

LANGUAGES
English — Fluent

COURSES
Virtual Assistance Track March 2025 – June 2025 | Lagos
TechCrush