Особисті дані приховані

SERGEY BORONIN
Kharkiv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: @murkator
SUMMARY
Amazon Operations Manager with 5+ years coordinating daily marketplace operations across Amazon, OTTO, and Temu — from listing quality and inventory accuracy to Account Health and SLA compliance. Track record includes growing sales by 16% year-over-year, resolving 95% of account issues within SLA, and launching new products across US and EU marketplaces. Experience also includes PPC campaign management and cross-functional coordination with SEO, logistics, and design teams.
WORK EXPERIENCE
Amazon Listing Specialist — E-Gate Germany GmbH (Amazon / OTTO / Temu)09/2025 – 03/2026
• Oversaw order and shipment monitoring across multiple marketplaces (Amazon, OTTO, Temu), maintaining consistent daily operations.
• Identified and resolved abnormal orders proactively, preventing disruptions to fulfillment workflows.
• Managed shipment deadlines and SLA compliance to keep on-time performance aligned with marketplace standards.
• Prepared and coordinated FBA shipments based on Sales team requests, supporting timely inventory flow.
• Coordinated order processing and logistics flow across marketplaces, maintaining consistent handoffs between teams.
Account Manager, PL — AmzProfessional (Amazon)09/2023 – 10/2024
• Created and optimized product listings, including SEO titles and bullet points, using A/B testing and performance analysis.
• Monitored and maintained Account Health Rating (AHR) to ensure compliance with Amazon's performance standards.
• Conducted competitor analysis — Buy Box status, pricing, BSR, and review count — to refine strategy.
• Optimized PPC campaigns, improving ACOS, CTR, ROI, and CVR.
• Managed Amazon Seller Support cases, resolving listing and account-related issues.
• Controlled inventory across Manage Inventory, Prep Center, and Production.
• Handled customer feedback, reviews, and returns to maintain a positive seller rating.
• Grew sales by 16% year-over-year by implementing Amazon's internal tools and optimization tactics.
Account Admin — Nextdoor Store (Amazon)04/2022 – 05/2023
• Launched 3 new products across US and EU marketplaces (SkinCeuticals Moisturizing & Age Advanced Cream, Baofeng Two-Way Radio, Dewalt Powertool) — listings, media content, and PPC campaigns.
• Updated product images and enhanced content: A+ Content, Brand Story, SEO optimization.
• Managed promotional activity, including Prime Discounts, Coupons, and Lightning Deals.
• Completed WEEE certification and registration for selling portable radios in the EU marketplace.
• Processed reimbursement claims for lost or damaged inventory.
• Resolved Policy Violations and shipping issues flagged in Performance Notifications.
• Fixed stranded inventory issues to maintain product availability.
Customer & Technical Support Manager, PL — EASYFEET (Amazon)09/2021 – 01/2022
• Ensured accuracy of product information — titles, bullet points, descriptions, A+ content, pricing.
• Monitored listing changes using Helium 10 and Sellerboard alerts.
• Tracked Voice of the Customer metrics, including return rates and customer reviews.
• Removed hijackers via Brand Registry and Public Report options.
• Managed Account Health, handling support cases and issue resolution.
• Indexed relevant keywords to improve product visibility.
• Submitted eligible removal requests for negative reviews and feedback under Amazon's policies.
• Responded to customer inquiries via Amazon Messaging.
KEY SKILLS & COMPETENCIES
• Marketplace Operations: Account Health, inventory, FBA, and cross-marketplace coordination (Amazon, OTTO, Temu).
• Amazon Seller Central: listing creation, SLA compliance, promotional strategy.
• Customer Support: feedback, refunds, and returns via Zendesk and Amazon messaging tools.
• Data Analysis & Reporting: translating key metrics into actionable insights.
• Cross-Functional Collaboration: coordinating across SEO, PPC, logistics, and design teams.
• SEO & Listing Optimization: Amazon search optimization and customer engagement.
• PPC Campaign Management: optimizing ACOS, CTR, ROI, and CVR.
• Tools: Excel, Helium 10, Keepa, Sellerboard, SellerSprite, Lingxing OMS.
EDUCATION
Kharkiv Polytechnic Institute — Department of Physical Engineering, Diploma with Honors
Business Study Program — Cincinnati, Ohio, USA
LANGUAGES
English — Upper-Intermediate (B2)