Особисті дані приховані

SERGEY BORONIN
Kharkiv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: @murkator
SUMMARY
Amazon Marketplace Specialist with 3+ years of experience in catalog operations, listing creation and optimization, product data accuracy, inventory control, Account Health, and SLA compliance across Amazon, OTTO, and Temu. Track record includes resolving 95% of account issues within SLA, growing sales by 16% year-over-year, and launching new products across US and EU marketplaces. Experienced in resolving listing issues, performing SEO and marketplace data analysis, and coordinating with PPC, logistics, and design teams. Detail-oriented and accurate with product data and spreadsheets (Excel / Google Sheets); reliable in following precise instructions and working independently; uses ChatGPT to speed up data analysis and content preparation.
WORK EXPERIENCE
Amazon Listing Specialist — E-Gate Germany GmbH (Amazon / OTTO / Temu)09/2025 – 03/2026
• Created and optimized product listings for Amazon, OTTO, and Temu, adapting titles, bullet points, descriptions, attributes, and keywords to each marketplace’s content requirements and character limits.
• Oversaw order and shipment monitoring across multiple marketplaces (Amazon, OTTO, Temu), maintaining consistent daily operations.
• Identified and resolved abnormal orders proactively, preventing disruptions to fulfillment workflows.
• Managed shipment deadlines and SLA compliance to keep on-time performance aligned with marketplace standards.
• Prepared and coordinated FBA shipments based on Sales team requests, supporting timely inventory flow.
• Coordinated order processing and logistics flow across marketplaces, maintaining consistent handoffs between teams.
Account Manager, PL — AmzProfessional (Amazon)09/2023 – 10/2024
• Created and maintained product listings, parent-child variations, categories, titles, bullet points, and descriptions; optimized content using A/B testing and performance analysis.
• Monitored and maintained Account Health Rating (AHR) to ensure compliance with Amazon's performance standards.
• Conducted competitor analysis — Buy Box status, pricing, BSR, and review count — to refine strategy.
• Optimized PPC campaigns, improving ACOS, TACOS, CTR, ROAS, and CVR.
• Managed Amazon Seller Support cases, resolving listing and account-related issues.
• Controlled inventory across Manage Inventory, Prep Center, and Production.
• Handled customer feedback, reviews, and returns to maintain a positive seller rating.
• Grew sales by 16% year-over-year by implementing Amazon's internal tools and optimization tactics.
Account Admin — Nextdoor Store (Amazon)04/2022 – 05/2023
• Launched 3 new products across US and EU marketplaces (SkinCeuticals Moisturizing & Age Advanced Cream, Baofeng Two-Way Radio, Dewalt Powertool) — listings, media content, and PPC campaigns.
• Updated product images and enhanced content: A+ Content, Brand Story, SEO optimization.
• Managed promotional activity, including Prime Discounts, Coupons, and Lightning Deals.
• Completed WEEE certification and registration for selling portable radios in the EU marketplace.
• Processed reimbursement claims for lost or damaged inventory.
• Resolved Policy Violations and shipping issues flagged in Performance Notifications.
• Fixed stranded inventory issues to maintain product availability.
Customer & Technical Support Manager, PL — EASYFEET (Amazon)08/2021 – 03/2022
• Ensured accuracy of product information — titles, bullet points, descriptions, A+ content, pricing.
• Monitored listing changes using Helium 10 and Sellerboard alerts.
• Tracked Voice of the Customer metrics, including return rates and customer reviews.
• Removed hijackers via Brand Registry and Public Report options.
• Managed Account Health, handling support cases and issue resolution.
• Indexed relevant keywords to improve product visibility.
• Submitted eligible removal requests for negative reviews and feedback under Amazon's policies.
• Responded to customer inquiries via Amazon Messaging.
KEY SKILLS & COMPETENCIES
• Catalog and Listing Management: product listings, parent-child variations, categories, titles, bullet points, descriptions, and A+ Content.
• Product Data Accuracy: maintaining accurate content, pricing, availability, and marketplace information.
• Excel / Google Sheets and Reporting: maintaining product data spreadsheets, analyzing marketplace data, and preparing reports that translate key metrics into actionable insights.
• Inventory and Pricing Control: inventory monitoring, FBA coordination, pricing updates, and product availability.
• Amazon Seller Central: listing creation and maintenance, Account Health, SLA compliance, and promotional tools.
• Listing Issue Resolution: Seller Support cases, stranded inventory, policy violations, and listing recovery.
• Cross-Functional Coordination: working with PPC, logistics, sales, and design teams.
• Marketplace Operations: cross-marketplace coordination across Amazon, OTTO, and Temu.
• PPC Campaign Management: working knowledge of ACOS, CTR, ROI, and CVR optimization.
• Tools: Excel, Google Sheets, ChatGPT, Helium 10, Keepa, Sellerboard, SellerSprite, and Lingxing OMS.
EDUCATION
Kharkiv Polytechnic Institute — Department of Physical Engineering, Diploma with Honors
Business Study Program — Cincinnati, Ohio, USA
LANGUAGES
English — Upper-Intermediate (B2)