Sanan

SANAN JAFAROV
TECHNICAL SUPPORT SPECIALIST | API, INCIDENTS & AUTOMATION
Kyiv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Technical Support Specialist with 3 years of experience supporting users and partners, investigating incidents and resolving
data, order, inventory, pricing and integration issues in high-volume environments. Handled up to 100 cases per day, analyzed
API responses, JSON and logs, reproduced issues in Postman and prepared clear findings for developers. Coordinated 7
specialists, maintained SLA and built internal automation that reduced a weekly process from approximately 15 hours to 2
hours. Strong in structured troubleshooting, customer communication and process improvement.
CORE SKILLS
Technical Support: incident triage, troubleshooting, root-cause analysis, issue reproduction, escalation, ticket handling, SLA,
user and partner support
API & Diagnostics: Postman, GET/POST requests, JSON comparison, logs, request/response analysis, browser diagnostics
and integration troubleshooting
Operations & Systems: orders, inventory, prices, product updates, seller ratings, OMS workflows, FTP-based data exchange
and recurring issue patterns
Automation & Data: JavaScript browser automation, Excel / Google Sheets, SQL basics, structured reporting and data
validation
Tools: Jira, Notion, Miro, Microsoft 365
Currently Developing: Linux CLI, DNS, hosting/VDS fundamentals, SSH, HTTP/HTTPS, SMTP, Apache/Nginx logs and
WordPress basics
PROFESSIONAL EXPERIENCE
Senior Technical Support Specialist (Data & Operations Automation) | BirMarket (Competo MMC)
May 2025 - May 2026
• Supported marketplace partners and investigated up to 100 cases per day across orders, inventory, prices, product updates,
seller ratings and SLA.
• Diagnosed incidents using OMS data, API responses, JSON and logs; identified root causes, reproduced errors and
prepared clear findings for developers.
• Tested GET and POST requests in Postman, compared payloads and responses, traced product-change logs and
investigated failed synchronization.
• Explained technical findings and next steps to partners, escalated product and integration defects, and followed cases
through resolution.
• Coordinated 7 specialists in a 9-person support team, prioritized complex incidents, supported escalations and maintained
service quality and SLA.
• Built JavaScript tools for overdue-order processing, stock and listing exports, IMEI validation and quarantine release; reduced
one weekly process from ~15 to ~2 hours.
Content Manager | Brain Craft
Feb 2024 - Jan 2025
• Managed AI-assisted content workflows, checked output consistency and quality, and improved repeatable processes.
• Coordinated content tasks, documented requirements and resolved recurring production issues.
IT Pricing Manager | AzServices MMC
Jun 2022 - Jun 2023
• Maintained pricing operations, validated technical product data and resolved discrepancies across product records.
• Supported clients, clarified update requirements and coordinated corrections with cross-functional teams.
SELECTED TECHNICAL PROJECTS
Marketplace Integration Diagnostics: used Postman, JSON comparison and logs to reproduce product and price synchronization
issues and support integrations.
Overdue Order Automation: built status-based checks and actions that reduced weekly manual effort from approximately 15 hours to
2 hours.
Seller Stock & Listing Exports: created configurable Excel-ready exports with multiple inventory and listing filters for support and
operations teams.
IMEI Validation Workflow: filtered order data, detected errors and prepared validated datasets for downstream bank processing.
EDUCATION & LANGUAGES
National Academy of Statistics, Accounting and Audit (Kyiv) - Bachelor's in Management, 2024-2028
Languages: Azerbaijani - Native | Russian - Fluent | Ukrainian - Basic (improving) | English - Basic