Yaroslava

Curriculum Vitae
Personal Data

Name/Last name : Yaroslava Polikarpova
Address : Wormser Landstraße 39, 67551 Worms , Germany
Number : [відкрити контакти](див. вище в блоці «контактна інформація»))
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Date of birth : 28.01.1998

Education

01/09/2004 – 31/05/2007 Kherson specialized school No. 27
(computer science and technology and English)

01/09/2007 – 31/05/2011 Middle School No. 1 in Kherson

01/09/2011 – 31/05/2015 Kheson Lyceum of Kherson Regional Council. Specialty:
foreign languages. (English and German)

15/01/2016 – 05/08/2018 Private university "Vistula", Poland, Warsaw. Specialty:
Journalism & Media.
(Unfinished education due to a traffic accident in which I was seriously injured).

01/09/2020 – 17/06/2024 International Academy of Personnel Management.
Specialty: Psychology. (Bachelor's degree).

Work experience

- 2015 (3 months ) Sales assistant at “ESPRIT” clothing store (Jobimpulse Polska).
My responsibilities included:
Advising customers;
Conducting cash and card transactions;
Maintaining order in the store.

- 2018 (2 months ) Department of traffic accidents Registration at “PZU” Insurance
Company (Warsaw, Poland)
My responsibilities included:
Advising customers over the phone;
Filing insurance claims;
 Register and sending cases to the departments.
2018 (4 months) Administrator in a private dental clinic (Kherson, Ukraine)

My responsibilities included:
Maintaining client records;
Advising clients;
Dealing with minor front desk issues;
Management and responsibility for employees;
Documentation, reporting.
Working with products, ordering products.

-2023 (6months ) Senior administrator in the beauty salon "StyleDeluxe".
(Odesa, Ukraine)

My responsibilities included:
Maintaining customer files;
Customer support and issue resolution for international clients;
Dealing with minor issues at the reception desk;
Administration and responsibility for employees;
Management and scheduling;
Documentation, reporting;
Working with products, ordering products;
Maintaining order, responsibility for keeping the salon tidy.
Cooperation with the boss, reporting;
Cooperation with suppliers.

- September 2025 – Present (part time job) Multilingual Guest Relations & Operations
Assistant Hotel “HeppenheimerHof” (Germany, 67551 Worms)

My responsibilities included:

Managing the CRM system;
Managed reservations and guest communications through hotel CRM and Booking. Com
Provided multilingual support to international guests in English, Polish, Ukrainian and Russian. ;
Operating the cash register;
Preparing reports;
Managing the Booking.com listing;
Handling documents and receipts;
Collaborating with the hotel owner and providing assistance;
Additionally, communicating with and assisting international guests who speak
English, Polish, Ukrainian, and Russian;

*Courses
2007-2011 - Learning English with a private tutor.

2016 - Polish language course in private university "Vistula" (I have a certificate)

2026 – German language course in VolksHochSchule.

 Languages

English: Level – B2
Polish: Level – B2
German: Level – A2
Ukraine: Native
Russian : Native

 Professional Summary/Core Skills:
Customer-focused professional with experience in hospitality, administration,
customer relations, and operations support. Skilled in working with international
clients, CRM systems, booking management, scheduling, documentation, and problem
resolution. Bachelor's degree in Psychology with strong communication, interpersonal
and conflict resolution skills. Experienced in multilingual environments and
passionate about delivering excellent customer experiences.

• Customer Support & Client Relations
• CRM Systems
• Administrative Operations
• Appointment & Reservation Management
• Documentation & Reporting
• Multilingual Communication
• Conflict Resolution
• Team Coordination
• Microsoft Office & Google Workspace
• Hospitality & Service Management
• Problem Solving
• Fast Learning & Adaptability