Nsikan

NSIKAN ESSIEN
Address: Abuja, Nigeria
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram: Nsikanabasi0

SUMMARY
Skilled Support and Sales Coordinator with experience supporting customers, qualifying leads, and
coordinating service operations in a remote environment. Strong communicator with a track record of
conducting outbound calls, managing follow-ups, and building relationships with property managers and
clients. Familiar with ServiceTitan, Kommo CRM, and Google Workspace, with the ability to learn new
systems quickly and work effectively across customer support and sales functions.

WORK EXPERIENCE
Sales Manager & Dispatcher - Techvill Appliance Repair.ltd ( Global Remote ). May 2025 - May 2026
Conducted 30+ outbound calls daily to property managers and business partners in Canada,
promoting services and generating opportunities.
Qualified leads through discovery conversations and transferred high-intent prospects to closing
teams.
Managed follow-ups with prospects and clients to improve engagement, retention, and
conversion rates.
Coordinated service requests with priority from property managers, contributing to a 30%+
increase in recurring tenant service bookings.
Helped maintain monthly revenue through inbound appointment setting.

Sales Manager - Vitality Care Wellness ( Fully remote NG ). March 2024- May 2025
Assisted customers in selecting health and wellness products based on their needs.
Educated clients on product benefits and usage to support purchasing decisions.
Followed up with prospects and existing customers to drive repeat sales.
Responded to product inquiries via phone, email, and messaging platforms.
Built strong customer relationships through personalized service and support.
Processed orders and coordinated deliveries to ensure customer satisfaction.
Maintained accurate customer records and tracked sales activities.
Contributed to sales growth through proactive outreach and product recommendations.

EDUCATION AND CERTIFICATIONS
Estate Model High School - WAEC Certificate Sept 2017- May 2023
Customer care & Complaint Management - Atingi Certificate Nov 2024
PORTFOLIO LINK -here (proof of work)

ADDITIONAL INFORMATION
Core Competencies: B2B Sales, CRM Management, Outbound Calling, Google workspace,
Service Titan, Kommo CRM, Slack, Whatsapp, Pipeline Management, Customer Retention,
Appointment Setting, Follow-Up Strategy • Client Communication
Languages: English, Ibibio/Efik.
Book read in the last 3 month: Ikigai