Maksym

MAKSYM YATSKIVSKYI
BILLING AGENT
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Malaga, Spain

ABOUT ME
Detail-oriented Billing & Operations Specialist with hands-on experience in payment processing, risk analysis,
and customer support. Skilled in managing refunds, chargebacks, and financial reconciliations using tools like
Paycore, Sumsub, and Sift. Proven record of achieving 96% KPI performance and improving fraud detection
workflows. Strong analytical mindset and technical background in software development, ensuring efficient
process optimization and collaboration across teams.

EDUCATION
Ivano-Frankivsk National Technical University of Oil and Gas 2020 - 2024
BSc in Software Engineer

Financial Literacy Course “Saylor Academy” Completed October 2025

PROFESSIONAL EXPERIENCE
OPERATIONS ASSISTANCE SPECIALIST Aug 2025 – Present
TENTENS Tech | Malaga, Spain
ATS Optimization Keywords:
Operations • Data Analysis • Process Optimization • Workflow Management • Cross‑Functional Collaboration • Continuous Improvement • KPI Monitoring • Dashboard
Creation • Reporting • Business Analysis • Billing Processes • Finance Operations • Problem Solving • Multilingual Communication • Customer Support • Onboarding •
Documentation • Process Mapping • Root Cause Analysis • Productivity Improvement • SQL • Excel • CRM Systems • Ticketing Systems • Data Visualization

Provide multi-channel customer support (chat, calls, tickets) related to billing and account issues
Handle refunds, disputes, and payment verification processes with Paycore, Solidgate, Sumsub, and
Sift
Achieved 96% KPI on issue resolution and compliance targets
Created internal dashboards to monitor transaction anomalies and reduce chargeback rates
Assisted in optimizing the billing reconciliation workflow, improving processing time by 20%

CLIENT SUPPORT & QUALITY CONTROL LEAD Jul 2021 – Feb 2022
Ollamee Digital Marketing | Ukraine
Trained and mentored a team of 5 support agents, reducing response time by 35%
Managed daily billing inquiries and CRM updates for over 55 clients per day
Maintained CSAT score of 84% through proactive communication and issue resolution
Supported payment tracking and client invoicing, providing insights for process improvements

SKILLS
Payment Processing Analytical Thinking Sumsub/Sift
Fraud Prevention Team Collaboration Google Workspace
Financial Reporting Process Optimization Zendesk

ADDITIONAL INFORMATION
Languages: English, Ukrainian, Russian, Spanish
LinkedIn Profile: Maksym Yatskivskyi