Роман

Roman Novikov
Head of Antifraud & Risk| Senior Payments & Billing Operations Manager

PROFILE
Kyiv, Ukraine
I am a finance‑driven operations and antifraud specialist with more than 7
[відкрити контакти](див. вище в блоці «контактна інформація») years of experience in high‑risk verticals such as gambling, betting, crypto

@romanbizdev / [відкрити контакти](див. вище в блоці «контактна інформація») and fintech. I have owned the payment and billing side of online casino
projects: cashier systems, PSP and e‑wallet connections, crypto and
LinkedIn
acquirer flows, as well as antifraud rules, KYC processes and customer
support. I work closely with payment providers on rolling reserve, MDR

EDUCATION and settlement periods, manage chargebacks and disputes, and build

Kyiv National University of Culture risk‑aware processes that keep payments stable and compliant across
and Arts multiple GEOs.

2014 - 2020
WORK EXPERIENCE
Master’s Degree in International Tourism

LANGUAGES HEAD OF SUPPORT
Fairmount Global Freight (USA based, project contract)
English — B2
December 2025 – April 2026
Ukrainian — Native
Russian — Native Built the support department with processes, flows, knowledge base and
performance standards.
CORE SKILLS Handled day‑to‑day communication with US-citizens (calls, messengers).
Designed and tested a marketing model to attract new clients via Meta
Payments & Billing: transactions life-
Ads and SMM, coordinating creatives and targeting.
cycle monitoring, cashier management,
Participated in the development and implementation of a custom CRM
multi‑PSP setup, work with e‑wallets,
system tailored to the company’s dispatch and support processes.
crypto and card acquirers.
Developed website for vehicle rentals with integrated and managed PSP.
Antifraud & Risk: rules configuration,
fraud monitoring, coop with KYC and
support teams, AML‑aligned processes. BDM / TEAM LEAD / TECHOPS & OPERA TIO N S M A NAG E R
Chargebacks & Disputes handling: daily
BetGenius (iGaming)
work with chargeback reports, root‑cause
April 2024 - April 2025
analysis, dispute preparation.
TechOps: VMs, anti‑detect browsers, Led operations for bookmaker projects, acting as a central point between
proxy infrastructure, web-site and product, payments, risk, support and marketing.
domain setup. Built the infrastructure department from scratch (VMs, anti-detect
BizDev & Operations: launching new browsers, proxy networks, domains) to support safe account and payment
GEOs, integrating payment providers, operations.
setting up processes between Connected our technical tools to payment systems to keep daily
departments, vendor management. transactions stable and safe in different countries.
Team management: hiring, onboarding, Tested, integrated and managed payment solutions for new GEOs,
leading teams; mentoring and checking transactions, domains and user flows before rollout.
cross‑functional coordination. Customized CRM, set up pipelines and automations for sales, support and
Tools & Processes: CRM customization, risk teams to improve visibility of payments and customer history.
landing pages and cloaking, AI, chatbots, Coordinated cross‑functional teams, giving tasks, tracking execution and
SMM, analytics‑driven decision making. ensuring that payment and risk topics stayed under control.
Personal: ownership mindset, attention Media buying and digital marketing were part of this role, but here they
to detail, leadership. are secondary to payments and operations.

Roman Novikov
Head of Antifraud & Risk| Senior Payments & Billing Operations Manager

WORK EXPERIENCE
Kyiv, Ukraine

[відкрити контакти](див. вище в блоці «контактна інформація») ANTIFRAUD & RISK / PAYMENTS & BILLIN G LE A D

@romanbizdev / [відкрити контакти](див. вище в блоці «контактна інформація»)
NDA (iGaming / Crypto projects)
October 2020 – July 2023
LinkedIn
Owned the antifraud system for an online casino: defined and tuned
risk rules, monitored suspicious activity and coordinated actions with
EDUCATION KYC and support teams.
Kyiv National University of Culture
Co‑designed an internal antifraud platform together with the tech team
and Arts
and connected 3rd‑party tools such as SEON for fraud and AML checks.
2014 - 2020 Administered and integrated payment systems, managed cashier logic,
Master’s Degree in International Tourism created white pages for PSPs and kept payment routing stable across
several GEOs.
LANGUAGES Worked with PSP, e‑wallet, crypto and acquirer providers and supported
English — B2 the full transaction lifecycle from authorization to settlement.
Ukrainian — Native Managed chargebacks and disputes, prepared cases for PSPs and
Russian — Native internal finance to reduce losses and protect revenue.
Led KYC and support departments: unified standards for document
CORE SKILLS checks, defined workflows for payment‑related requests and coached
the team on complex cases.
Payments & Billing: transactions life-
Tested new GEOs end‑to‑end: payments, domains, creatives, traffic
cycle monitoring, cashier management,
sources, user flows.
multi‑PSP setup, work with e‑wallets,
Managed proxy department, antidetect browsers, VMs and other
crypto and card acquirers.
technical environment (created and set up domains, etc).
Antifraud & Risk: rules configuration,
fraud monitoring, coop with KYC and
HEAD OF KYC / SUPPORT MANAGER
support teams, AML‑aligned processes.
Chargebacks & Disputes handling: daily
Global Marketing Group
work with chargeback reports, July 2018 - August 2020
root‑cause analysis, dispute preparation.
Head of KYC after three months in an outsourced support team.
TechOps: VMs, anti‑detect browsers,
Managed verification of clients’ documents worldwide and unified KYC
proxy infrastructure, web-site and
standards for internal teams and external partners.
domain setup.
Handled chargebacks, refunds and complex payment cases, working
BizDev & Operations: launching new
closely with payment providers and internal finance.
GEOs, integrating payment providers,
Built and documented processes for verification and payment‑related
setting up processes between
workflows for scalability and training.
departments, vendor management.
Team management: hiring, onboarding,
CHIEF SPECIALIST
leading teams; mentoring and
Ministry of Social Policy of Ukraine
cross‑functional coordination.
Tools & Processes: CRM customization,
August 2014 - July 2018
landing pages and cloaking, AI, chatbots, Prepared, processed and archived official documentation, supporting
SMM, analytics‑driven decision making. internal workflows in a government institution.
Personal: ownership mindset, attention Helped with presentations and materials for briefings using office
to detail, leadership. tools and basic graphic editors.