Дмитро

Dmytro Kaidash
Ukraine, Kyiv.

Work experience

IT Support EngineerBetterme
August 2025 - now | Ukraine, Kyiv

Provide technical support for employees (office and remote), handle incidents and service
requests via ticketing system (L1–L2 support)
Set up workstations (macOS/Windows), user accounts, and access to corporate systems
Administer Google Workspace, Slack, Jira, Confluence (users, groups, permissions management)
Manage devices via MDM (Jamf): enrollment, configuration, and security policies
Work with Single Sign-On (SSO): configure and support centralized authentication and user
access management across services
Configure and maintain VPN access for employees
Automated access management processes using API integration (adding users to groups and
services)
Troubleshoot hardware and software issues
Maintain IT asset inventory and track hardware lifecycle
Coordinate with vendors for equipment repairs and procurement

System Administrator King Group
September 2024 - August 2025 | Ukraine, Kyiv

Implemented time-tracking system from pilot to production: led the pilot project, selected the
solution, configured settings and integrations, prepared full documentation, and onboarded
dedicated employees for ongoing maintenance
Maintaining up to 600 machines, including MacOS, Ubuntu, Mint, Fedora, Windows machines
Administrating two ACS systems (FortNet, U-Prox)
Google Workspace, Slack administration
Setting up workspaces and administrating network connection, VPN in office and for remote
employees
Administrating AD based on Windows Server (access to Wi-Fi, Jira, VPN for new employees)
Maintaining network connection during black-outs, also building new charging stations
Hands-on expierence with mail domen administration, using google admin panel
Slack administration
Maintaining hardware/software purchase workflow
HelpDesk engineer
Access control to other services
Technical user support
System Administrator. Tech support Pharmastore, Kyiv (Medicine, health
care, pharmacies)
February 2023 - September 2024 | Ukraine, Kyiv

Technical customer support
Service customer support
HelpDesk engineer
Technical maintenance of 30 retail outlets
Setting up workstations and administration of network connection at sales outlets

Tech Skills

Computer proficiency: administrator level
Commercial experience with HelpDesk, Customer tech support role, System administrator
Hardware equipment: commercial and personal experience with repairing, replacing parts,
building new machines, troubleshooting
Hardware/software: commercial and personal experience with configuration new systems,
installing software for client, troubleshooting
Network infrastructure (DHCP, DNS, VPN, TCP, LAN, WLAN): commercial experience with
troubleshooting, network equipment

Windows: administrator level
Commercial and personal experience
Virtualization technologies (Hyper-V): commercial and personal experience

MacOS: administrator level
Manage devices via MDM (Jamf)
Commercial experience for onboarding/offboarding

Windows Server (2012/2016)
Administrating DC
Administrating AD (User tree administration, Management of users and computers, Group and
local policy management, ets.)
Administrating WDS

Education

Donetsk National Technical University
Master's degree

Science Computers

September 2022 - 2024 | Pokrovsk, Ukraine

Donetsk National Technical University
Bachelor's Degree

Department of Applied Mathematics and Informatics

Science Computers

September 2018 - June 2022 | Pokrovsk, Ukraine

Contact
Telephone number:

[відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram: @kaidash_dima
Github: Kaidash-Dima

Soft Skills
Stress-resistant
Communicable
Inquisitive
Willingness to learn new things
English level: B1
Ukrainian level: native