Оля

OLHA LUTCHYN
Customer Success · Account Management · Client Retention
Bali, Indonesia · [відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація») · levenstein.net/2026
Remote worldwide · Trilingual: English · Russian · Ukrainian

Customer success and client relationship professional with eight years keeping the world's most demanding clients
happy — UHNW guests, family offices and institutional investors. Skilled at onboarding, retaining and growing high-
value relationships, resolving issues with discretion, and being the single trusted point of contact from first touch
through long-term care. Currently work in crypto/fintech, handling investor relationships and outreach directly.
Trilingual (English, Russian, Ukrainian), fully remote, self-directed, and comfortable with CRM and AI tools to manage
pipelines and streamline client workflows.

EXPERIENCE

Client Relationships & Investor Outreach (independent contractor) 2026 – present
Nicholas Levenstein & Company (crypto / fintech) · Remote
Own client and investor relationships end to end — first contact, onboarding, ongoing communication and
follow-up with family offices, funds and institutional prospects.
Prepare tailored client-facing messaging and materials; manage a structured outreach pipeline.
Use CRM and AI tools to automate sourcing, qualification, follow-up and reporting.
Research compliance and KYC-adjacent requirements for client-facing communications.

Lead Client & Experience Manager — Business Camp 2026
I AM Company · Singapore & Bali
Sole point of contact for all clients across an international programme in two countries.
Managed the full client journey for 5 events (20+ clients each) and a daily programme for 30+ clients — bookings,
scheduling, issue resolution and on-the-ground support.
Negotiated with vendors and coordinated all logistics single-handedly.

Private Client Experience — Retreats & Tours 2021 – present
Bali, Indonesia
Design and deliver bespoke experiences for international clients end to end, owning every touchpoint and all guest
care.

Senior Butler / Acting Butler Manager (pre-opening) Nov 2019 – Jan 2021
Raffles Maldives Meradhoo
Trusted advisor and dedicated point of contact for UHNW guests, delivering bespoke 24/7 service and
anticipating needs.
Resolved complex requests and issues with discretion; coordinated multi-party itineraries.
Trained and onboarded new team members to Raffles and LQA service standards.

Guest Experience — Reservations & Fine Dining Host Feb 2018 – Oct 2019 · Nov 2022 – May 2023
Velaa Private Island, Maldives
Managed reservations and client scheduling at an ultra-luxury resort; owned billing and regular reporting to
management.
First point of contact for guest inquiries, requests and complaints — resolved with care and discretion.

Guest Experience Agent / Receptionist 2017 – 2018
Grand Sheraton Doha, Qatar · Oberoi Al-Zorah, UAE (pre-opening)
Front-line client service at five-star Gulf properties; managed reservations, requests and resolutions to a five-star
standard.
CORE SKILLS

Customer success: onboarding · retention · relationship management · issue resolution · trusted advisor to high-
value clients
Commercial: account growth · outreach & follow-up · client communications · bookings & negotiation
Domain: crypto / fintech client-facing experience · KYC-aware · investor & family-office relationships
Tools: CRM · AI workflow automation · Google Sheets / MS Excel · Opera PMS · Micros POS
Strengths: trilingual (EN/RU/UA) · highly organised · self-directed · discreet · calm under pressure

E D U C AT I O N & L A N G U A G E S

Bachelor's Degree — National University of Physical Education, Ukraine · 2011–2016
Languages: English (fluent) · Russian (native) · Ukrainian (native)