Вероніка

Veronika Klokta
English - B2 | Ukrainian - Native

PROFILE
Customer-focused professional with 2+ years of experience in technical support, quality control, and client-facing roles.
Skilled at analyzing complex situations, communicating clearly across different audiences, and resolving issues efficiently.

EXPERIENCE

Quality Control Specialist
Obrio(Nebulaplatform) | Oct2025 - Present
- Review advisor chat sessions to identify strengths and areas for improvement
- Deliver structured feedback to advisors and communicate findings directly
- Handle CSAT analysis and moderation cases
- Conduct audio session reviews and quality checks

Supply Expert (Support)
Obrio(Nebula platform) | Dec2024 - Oct 2025
- Provided psychological and esoteric guidance to users via chat and audio calls
- Built rapport with clients and supported them through sensitive personal topics
- Maintained high service quality standards across multiple interaction formats

Technical Support Specialist
Howly(Skelar ecosystem) | Jul2024 - Nov 2024
- Delivered technical assistance to users on electronics, apps, and digital services
- Processed refund requests and resolved billing-related issues
- Handled a high volume of support tickets while maintaining response quality

SKILLS

Communication Quality Analysis Problem Solving

Stress resistance Audio Review Process Adherence
Teaching skills Google Sheets Adaptive

EDUCATION

Bachelor's Degree - Philology (English + German)
Poltava University of Economics and Trade | 2023 - 2027