Сніжана

SNIZHANA
MATVIIENKO
PROFILE
WORK EXPERIENCE:
Results-oriented professional with a
Bachelor’s degree in Finance and 4 Front Desk Clerk | Galeria Hotel (Cetrico Industrial-Immobilien
years of international experience in Consultants GmbH) Moerfelden-Walldorf,Germany
premium customer service. Proficient 2022 – 2026
in German (B2) and English (B1), with
a proven track record of maintaining Key Responsibilities:
high standards of operational • Client Relationship Management: Provided high-level support to
efficiency. Seeking a remote role in international guests, ensuring a seamless experience and
Client Success, FinTech, or proactively resolving inquiries in both German and English.
Administrative Support, where I can • Operations & Process Efficiency: Managed check-in/check-out
leverage my financial background, workflows, coordinated booking systems, and maintained accurate
cross-cultural communication skills, guest documentation in accordance with company privacy
and ability to handle complex policies.
operational tasks in a fast-paced • Financial Accuracy: Handled daily payment processing,
environment. processed invoices, and ensured daily reconciliation of financial
records, utilizing financial background to minimize errors.
CORE COMPETENCIES • Conflict Resolution: Developed strong problem-solving skills while
• Languages: German managing challenging situations in a high-demand,
(B2/Upper-Intermediate), English customer-facing environment.
(B1/Intermediate), Ukrainian (Native) • Cross-functional Communication: Collaborated effectively with
• Financial Literacy: Reconciliation, hotel departments to streamline internal processes and improve
invoicing, payment processing, data service delivery standards.
analysis.
• Operational Skills: Client EDUCATION:
Relationship Management, conflict
Kharkiv National University of Civil Engineering and Architecture
resolution, multi-tasking, high-standard
2018-2022
professional communication.
Bachelor's degree with honors in "Finance, Banking, and Insurance"

CONTACT INFORMATION
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CERTIFICATE:
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German for Work B2 (Pass with Distinction) - 2023