Mykola

Mykola Haibadulov
Technical/Customer Support Specialist
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Stryi/Lviv t.me/x_y_z_t

SUMMARY
Highly motivated and fast-learning Technical/Customer Support Specialist with a solid technical background.
Seeking to launch an IT/Cybersecurity career within a large company and ultimately grow into a DevSecOps
role. Currently preparing to enter the Ivan Franko National University of Lviv. Possess 1 year of experience as a
sales consultant in the tech retail sector and several years of freelance experience as a Unity Mobile Game
Developer.

PROFESSIONAL EXPERIENCE
Sales Consultant (Tech Store) 01/2025 – 02/2026
MTA Ukraine
Consulted customers on a wide range of consumer electronics, identifying specific
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needs and recommending optimal hardware solutions.
Revised customer loyalty program onboarding scripts and communicated these
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changes to the team, which significantly increased registration rates and
expanded the overall customer base.
Proposed and initiated workflow changes in the 1C trade module, streamlining
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inventory accounting and accelerating the customer service process.
Mobile Unity Developer (C#) 2019 – 2025
Self-employed Ukraine
Developed, optimized, and published mobile applications and games utilizing the
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Unity engine and C#.
Conducted deep code debugging, resolved logic errors, and optimized application
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performance.
Communicated directly with clients to gather technical requirements, provide
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status updates, and deliver products according to specifications.
Ranked among the top 2 freelancers in the Game Development category on
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Freelancehunt

EDUCATION
Bachelor 09/2026
Ivan Franko National University of Lviv Lviv, Ukraine
Coming soon

SKILLS
Customer Service Software Development
Client consultation, technical-to-plain-language C#, Python, Unity Engine
translation, needs assessment, conflict resolution.

LANGUAGES
Ukrainian English
Native B2

COURSES
Architecture of Games on Unity 2022
K-Syndicate Ukraine
Deepened understanding of Object-Oriented Programming (OOP) and Dependency
Injection (DI), mastering robust architectural approaches for mobile game core
development.

PROJECTS
Algorithmic Crypto Arbitrage Bot 04/2026
(The most recent, private pet-project, still under development)
Engineering an automated quantitative trading bot utilizing real-time data from
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various cryptocurrency exchanges via WebSockets.
Actively learning and integrating a Machine Learning (ML) layer to enhance
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predictive capabilities and data processing.