Особисті дані приховані

YULIA ORLOVA
Recruiter | Talent Acquisition Specialist
Kyiv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY

People-focused professional with 10+ years of international experience across Ukraine, UAE,
Germany, and Poland. Background spans talent onboarding, performance evaluation, process
documentation, and client-facing communication in tech and hospitality environments. Fluent in
English, German, and Ukrainian.

CORE SKILLS
CONTACT
Kyiv, Ukraine
Talent Sourcing Candidate Screening Onboarding & Design Performance QA
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація») Job Guide Writing KPI Evaluation EN / DE / UA Stakeholder Management

WORK EXPERIENCE
LANGUAGES
Ukrainian Native Talent & People Operations Manager
English Fluent C1+ Adsy - Kyiv, Ukraine | Jan 2021 - Present
German Fluent B2+ Led full-cycle onboarding for new team members - designed processes, documentation, and
first-week integration
Evaluated team performance via structured QA frameworks; tracked KPIs and provided
EDUCATION actionable feedback
Master's - Tourism Mgmt Developed job guides, workflow instructions, and internal knowledge bases used across
Hochschule Heilbronn, 2015 operations teams
Coordinated with team leads to align hiring needs with operational capacity and growth
Bachelor's - English Philology
objectives
Kyiv National University, 2012
Managed client relationships and SEO campaign delivery.

Customer Success & Talent Support Consultant
INTERNATIONAL EXPERIENCE
SupportYourApp - Kyiv | Mar 2020 - Dec 2020
Ukraine
Supported structured evaluation of team agents - assessed quality, consistency, and
UAE communication standards
Germany Handled complex escalations demonstrating empathy, resolution-focus, and strong written
Poland communication

Guest Relations Manager (VIP)
TOOLS & PLATFORMS Rixos Bab Al Bahr - UAE | Oct 2018 - Aug 2019
- Greenhouse Managed VIP guest experience end-to-end - high-touch human interaction, cultural sensitivity,
- Cleverstaff real-time problem solving
- Zendesk Resolved service failures diplomatically with measurable satisfaction outcomes
- Slack
- Jira Business Center Front Office Manager
- Confluence Hilton Frankfurt Airport - Germany | Sep 2015 - Aug 2016
Coordinated operations and event logistics in a high-volume international hotel environment
Managed internal reporting and operational documentation - developed precision and process
detail skills

Trainee - Sales & Marketing
Local Global GmbH - Stuttgart, Germany | Jan 2015 - May 2015
Supported coordination of international B2B trade fairs (CeBIT, Hannover) across European
markets

Customer & Data Quality Consultant (Project)
Google - Wroclaw, Poland | Aug 2014 - Jan 2015
Maintained data quality standards through structured review; handled multilingual customer
escalations within SLA