Катерина

KATERYNA KOHUT

Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Prague, Czech Republic
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
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I am best at organizing and managing processes. I naturally tend to notice patterns,
inconsistencies, and links between them, directing my thoughts towards improvement. I am
most useful at periods of transitions where something new needs to be established or
something old needs to be reorganized.

EDUCATION
Master’s (Specialist) Degree in English Philology and World Literature
Vasyl Stefanyk Carpathian National University, Ukraine
2009 – 2014

Five-year integrated degree program equivalent to a Master’s degree, combining linguistics,
pedagogy, cultural studies, and advanced academic writing.

CORE SKILLS & COMPETENCIES

●​ Project Management ●​ Process Optimization &
●​ Operations Management Documentation
●​ B2B Client Engagement ●​ Data Analysis & Reporting
●​ Sales & Marketing Alignment ●​ Cross-Functional Collaboration
●​ Customer Success & Client ●​ Team Training & Coaching
Relationship Management ●​ Escalation & Conflict Resolution
●​ Account Management & ●​ Strategy and Processes Alignment
Stakeholder Communication ●​ Operational Improvement &
●​ Customer Retention & Lifecycle Change Management
Management ●​ Data Analysis
●​ CRM Systems (Microsoft ●​ Instruction Creation And Staff
Dynamics, CRM workflows, Training
Outreach)

Languages:

English (Fluent)
Ukrainian (Native)
Czech (Basic)
Russian (Fluent when needed)
PROFESSIONAL EXPERIENCE
Customer Success & Sales Advisor
Concentrix, Prague, Czech Republic | Hybrid
February 2025 – March 2026

●​ Managed B2B lead processing and client engagement for U.S. market.
●​ Conducted discovery calls, needs assessments, and structured follow-ups to support
retention and account growth.
●​ Maintained accurate CRM records to support forecasting, reporting, and pipeline
visibility.
●​ Collaborated with sales and marketing teams to align customer communication with
campaign objectives.
●​ Supported customer lifecycle management through consistent, high-quality
communication through various channels.

Marketing Director & Communication Trainer
Masyanya, Ukraine | Hybrid
2019 – 2023
Full-time (Year 1), Ongoing advisory / part-time engagement thereafter

●​ Helped migrate the business from offline/manual sales funnels to a scalable inbound
and online sales model, resulting in a ~200% increase in website traffic within 12
months from a near-zero functional baseline.
●​ Increased online sales volume by approximately 400% within the first year by
implementing CRM-driven customer journeys, improving product presentation, and
executing targeted digital acquisition and retention campaigns.
●​ Reduced manual sales processing and order handling by ~77% within the first year
through CRM standardization, defined sales workflows, product naming conventions,
and internal documentation.
●​ Partnered with developers and sales leadership to build a structured digital product
catalog, centralized image library, and standardized pricing logic, significantly
improving sales team efficiency, data consistency, and conversion rates.
●​ Provided business English and professional communication coaching.

Proofreader & Worksheet Creator
ESL Lab, Ukraine | Remote
2022 – 2023 (Project-based)

●​ Created CELTA-aligned educational materials and worksheets for English teachers
and learners.
●​ Used AI-assisted content generation tools to draft lesson materials, then edited for
accuracy and pedagogical quality.
●​ Collaborated with educational teams to ensure materials met international teaching
standards.
ESP English Trainer (English for Specific Purposes)
Self-Employed | Remote / Hybrid
2022 – 2024

●​ Designed and delivered industry-specific English and communication training for
professionals in sales, customer support, and corporate environments.
●​ Focused on practical workplace communication, negotiation, client interaction, and
presentation skills.
●​ Managed client acquisition, scheduling, and progress tracking independently.
●​ Maintained high client retention through personalized programs and measurable
results.

Senior Customer Support Engineer
CoreValue Services, Ukraine | Hybrid
2016 – 2017

●​ Provided enterprise-level SaaS customer support via ticketing systems and email
communication.
●​ Resolved technical and operational issues while meeting SLA and customer
satisfaction standards.
●​ Mentored new team members and improved internal procedures, reducing average
resolution time.
●​ Acted as liaison between support and development teams to strengthen feedback
loops.

Customer Support & Sales Representative
Zoom Support – U.S. Market, Ukraine| On-site
2015 – 2016

●​ Delivered remote technical assistance to Apple users in North America.
●​ Managed 1–5 extended customer calls daily (30–90 minutes) involving
troubleshooting and service guidance.
●​ Promoted premium support subscriptions using consultative, trust-based sales
communication.
●​ Maintained service quality and customer satisfaction while meeting performance
targets.

IELTS & Spoken English Trainer
First Academy, Hyderabad, India | On-site
2014 – 2015

●​ Taught IELTS preparation and spoken English to adult learners, including working
professionals and students planning to study abroad.
●​ Managed large groups of 25–30 students as well as one-to-one speaking sessions.
●​ Supported students in improving fluency, confidence, and exam performance.