Ivanna

IVANNA MANIUKOVA

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PROFESSIONAL SUMMARY
Senior Logistics Operations Specialist with 7+ years of experience managing high-volume freight operations across North America. Strong expertise in load lifecycle management, capacity planning, operational efficiency and SLA compliance within complex Transportation Management Systems. Known for accuracy, multitasking and maintaining performance under time-sensitive conditions.

CORE COMPETENCIES
• Freight Operations Management
• Load Lifecycle Coordination
• Transportation Management Systems (TMS)
• Capacity Planning & Optimization
• SLA Compliance
• Cross-Functional Coordination
• High-Volume Workflow Management
• Rate & Documentation Processing
• Process Optimization
• Account Growth Through Operational Performance

PROFESSIONAL EXPERIENCE
Senior CSR – RXO
October 2022 – June 2026
• Manage high-volume freight operations across North America
• Oversee full load lifecycle from booking through delivery confirmation
• Coordinate carriers, customers and internal teams to ensure SLA compliance
• Monitor service performance and proactively resolve operational disruptions
• Maintain documentation accuracy within Transportation Management Systems
• Support account stability through consistent operational execution
Business Development Operations – CDL 1000
November 2021 – October 2022
• Coordinated load scheduling and system updates across multiple serviced regions
• Managed quoting workflows and operational documentation processes
• Oversaw pickup and delivery appointment scheduling across the USA, Canada and Mexico
• Maintained real-time tracking updates and customer communication
• Ensured compliance with internal service standards
Team Lead – Business Development Operations
Everest Transportation Ltd
February 2021 – November 2021
• Supervised daily freight operations for key accounts
• Trained and onboarded new team members
• Managed service issue resolution and escalations
• Maintained performance metrics and operational reporting
• Ensured consistent communication between operations and management
Earlier Career – Hospitality & Operations Leadership
Trump International Hotel & Tower Vancouver
Progressed from Floor Manager to Housekeeping Manager.
Led departmental scheduling, labor forecasting, payroll coordination, inventory control and cross-departmental operations.
EDUCATION
Bachelor in Translation (Italian & English)
Kiev National Linguistic University
Canadian Tourism College – Travel & Tourism Business Management