Леонід

LEONID MALYSHEV
CUSTOMER SERVICE AGENT/
DISPUTE ANALYST - P2P

PROFESSIONAL SUMMARY CONTACT
Detail-oriented professional with hands-on experience in Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
P2P trading, customer service, and financial transactions. I Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
enjoy solving problems, communicating with people, and
working in fast-paced environments. Always eager to learn,
improve, and take on new challenges.

WORK EXPERIENCE
P2P Merchant (Self-employed) Remote | 2024 – 2026
Completed over 500+ P2P cryptocurrency transactions.
Managed daily buy and sell orders.
Investigated and resolved transaction disputes.
Verified payment confirmations before releasing assets.
Identified suspicious activity and helped prevent fraudulent transactions.
Maintained accurate transaction records.
Communicated with customers to resolve issues quickly and professionally.
Marketing Solutions Agency
Currency Exchange Office 2023-2025
Exchange Operator / Cashier
Processed cash transactions in different currencies.
Counted and verified cash accurately.
Assisted customers with exchange operations.
Followed internal procedures and security requirements.
Maintained accuracy while working in a fast-paced environment.
Sales Manager ”Children's Goods Store” 2022-2023
Assisted customers in selecting products based on their needs.
Processed sales and handled cash and card payments.
Maintained accurate records of transactions.
Resolved customer inquiries and complaints professionally.
Ensured a high level of customer service.
Worked with attention to detail when processing orders and payments.

LANGUAGES ACADEMIC HISTORY
Russian C1 “native” Bachelor of Navigation and ship handling
Ukranian C1 “native”
Odessa maritime academy | 2022-2025
English B2 “upper-intermediate”
Odessa №92 High School 2018-2020