Anna

Anna
Lviv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») (Viber) | [відкрити контакти](див. вище в блоці «контактна інформація») (WhatsApp) | [відкрити контакти](див. вище в блоці «контактна інформація»)

SUMMARY
Customer Success and Customer Support professional with extensive experience in client communication, CRM
management, sales support, and international cooperation.
Over the past years, I have supported customers, coordinated business processes, maintained CRM systems, resolved
client issues, and collaborated with international partners. I also have more than 10 years of experience working in the
American Center "Window on America", promoting international educational and cultural programs.
I am seeking a remote Customer Success, Customer Support, Client Experience, or Operations Support position with
companies in the USA, Canada, or globally.

EDUCATION
Lviv National University of Veterinary Medicine and Biotechnology
Bachelor's Degree, Veterinary Sanitary Expertise 1991–1996

Lviv Polytechnic National University
Postgraduate Professional Training 2006

International House
English Language Studies, Upper-Intermediate (B2+)

EXPERIENCE
Project / Sales Manager
Private Business Projects Ukraine
• Managed customer relationships throughout the sales and post-sales lifecycle
• Maintained CRM databases and customer records
• Supported onboarding and account management
• Resolved customer requests and coordinated issue escalation
• Prepared reports and maintained process documentation
• Coordinated communication between customers and internal teams
• Worked with both B2B and B2C clients
• Participated in international business cooperation projects
Approximately 10 years
American Center "Window on America"
Library Information Center
• Assisted visitors in English and Ukrainian
• Organized educational and cultural events
• Supported American educational programs
• Promoted international communication and cultural exchange
• Worked with international partners and visitors
• Delivered excellent customer service in a multicultural environment

TECHNICAL SKILLS
Customer Success
Customer Support
Client Relationship Management
CRM Systems
Customer Onboarding
B2B & B2C Communication
Issue Resolution & Escalation
Account Coordination
Process Documentation
Cross-functional Collaboration
International Business Communication
Microsoft Office
English (Upper-Intermediate / B2+)
Ukrainian (Native)

INTERNATIONAL EXPERIENCE
- Approximately 3 years of cooperation with international companies and partners - Customer communication in
English - Cross-cultural communication - International client support

PERSONAL STRENGTHS
- Strong communication skills - High empathy - Problem-solving mindset - Fast learner - Customer-oriented -
Organized and detail-oriented - Able to work independently in remote international teams