Oleksandr

OLEKSANDR OSTASHKO
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)

WORK EXPERIENCE EDUCATION
INDIVIDUAL ENTREPRENEUR | 2019 – 2025 DOCTOR OF PHILOSOPHY (PhD) IN ECONOMICS
▪ Delivered customer support and technical guidance for digital Odesa Polytechnic National University | 2024 – Present
products, assisting users with troubleshooting, product
functionality, and issue resolution.
▪ Consulted foreign nationals on immigration regulations and
MASTER OF PHILOLOGY (ENGLISH)
assisted with residence permit and immigration documentation International University | 2024 – 2026
processes in Ukraine.
▪ Developed technical specifications and created 3D interior
visualizations in Blender based on client requirements. MASTER OF LAWS
▪ Produced digital content, including video editing and post- National University «Odesa Law Academy» | 2014 –
production, and managed the growth and development of social 2020
media channels (Telegram, Instagram, TikTok, and YouTube).

CUSTOMER SUPPORT CONSULTANT LANGUAGES
SupportYourApp Inc. | 2019 – 2022 Ukrainian — Native
▪ Provided technical support to international customers via chat English — C1 (Advanced)
and email, troubleshooting account, payment, and software-
related issues while ensuring high customer satisfaction.
▪ Handled customer inquiries through Zendesk and Helpshift,
PROFESSIONAL SKILLS
investigated issues, and escalated complex cases when Customer Support & CRM: Zendesk, Helpshift, Slack
necessary, ensuring prompt and effective resolution.
3D Design & Visualization: Blender, SketchUp
▪ Collaborated with internal teams to ensure timely issue Video Editing & Post-Production: DaVinci Resolve, Adobe
resolution and consistently met service quality and performance Premiere Pro, Final Cut Pro
targets.
Productivity Tools: Microsoft Office, Google Workspace
▪ Maintained up-to-date product knowledge to provide accurate Operating Systems: Windows, macOS
information and identify recurring customer issues for
continuous service improvement.
INTERESTS
CHIEF PUBLIC PROCUREMENT SPECIALIST
▪ Foreign language learning
Antimonopoly Committee of Ukraine | 2019
▪ Video editing and digital content creation
▪ Reviewed complaints concerning violations of public ▪ Interior design and 3D visualization
procurement legislation and identified instances of non- ▪ Calisthenics and physical fitness
compliance.
▪ Genealogical research
▪ Prepared analytical reports, legal assessments, and draft ▪ Travel and personal development
decisions for consideration by the Standing Administrative Board
of Review.
▪ Drafted and submitted official information requests to ADDITIONAL INFORMATION
government authorities, enterprises, institutions, organizations,
and civil society associations. Category B Driving Licence

LIFEGUARD
High Sierra Pools, Inc. (USA) | 2017
▪ Delivered professional customer service to guests in a fast-
paced American environment while ensuring a safe and
welcoming experience.
▪ Responded calmly and effectively to emergency situations,
demonstrating sound judgment and strong decision-making
under pressure.
▪ Communicated clearly with guests and team members while
maintaining high standards of safety and professionalism.
▪ Certified in CPR, First Aid, and emergency response according to
American Red Cross standards