Ярослав

Yaroslav Kobrak
Position: Junior Customer Support Representative / Technical Support Specialist

📍 📱 ✉️ ✈️
Employment Type: Remote work, full-time / part-time
Remote | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: @yarr1ni

🎯 PROFESSIONAL SUMMARY
Computer Science student with a strong technical foundation, deep understanding of computer
architecture, and digital logic. Practical experience in OS configuration and optimization, with an
understanding of client-server architecture principles. Proficient in professional English
(including technical terminology) with strong skills in clearly presenting complex information.
Seeking an opportunity to join a customer support team to apply my knowledge in providing fast,
high-quality resolutions to clients' technical and organizational issues.

🛠 TECHNICAL SKILLS & COMPETENCIES
●​ Programming & Logic: Understanding of algorithmization principles, code reading, basic
experience with C++.
●​ Management & Tracking Tools: Hands-on experience with Jira (ticket creation, task
distribution, status tracking).
●​ Automation & Interaction: Understanding of third-party API integration, notification
system setup, and basic network request troubleshooting.
●​ System Administration: Windows OS optimization and fine-tuning, registry
management, residual file cleanup, privacy, and security configuration.
●​ Computer Architecture: Understanding of memory organization (RAM/ROM, address
spaces), processor logic, and hardware troubleshooting.

💻 PRACTICAL EXPERIENCE & PROJECTS
●​ Project Management & Team Coordination:
○​ Acted as a Project Manager during team development projects.
○​ Coordinated a 5-member team, effectively distributing areas of responsibility.
○​ Utilized Jira for task assignment, backlog management, and deadline control
across all development stages.
●​ Monitoring Systems Design (Telegram API):
○​ Implemented logic for automated tracking of online service availability (handling
authorization tokens and processing server responses).
●​ Cybersecurity Research Project "What Is Phishing and How to Avoid It":
 ○​ Prepared and structured English-language materials on online fraud prevention
methods, vulnerability analysis, and successfully defended the project publicly in
English.

📚 EDUCATION
Lviv Polytechnic National University
Major: Computer Science | Second year

🗣 LANGUAGES & SOFT SKILLS
●​ Languages: Ukrainian (Native), English (Upper-Intermediate / Professional working
proficiency — confident with technical vocabulary and business correspondence).
●​ Soft Skills: Analytical thinking, ability to explain technical details thoroughly and calmly in
simple terms, systematic approach to problem-solving.