Особисті дані приховані

ALINA BUSH
PROJECT MANAGER

CONTACT INFO

[відкрити контакти](див. вище в блоці «контактна інформація»), @_allie_bush_ (TG) [відкрити контакти](див. вище в блоці «контактна інформація»)

м.Київ, пр-т. Василя Порика, 7а, кв.86, 16
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поверх

PROFILE
I’m a Shift Lead Manager with 3+ years of experience at SKELAR, specializing in remote team coordination, customer experience, workflow
optimization, and people management. I thrive in fast-paced environments that require strong communication, adaptability, problem-solving,
and emotional intelligence.

Before transitioning into tech and operations, I worked as an English teacher for children, teenagers, and adults. That experience strengthened
my communication skills, adaptability, patience, and ability to connect with people from different backgrounds.

Beyond my main role, I also work with creative content production as a camera operator, voice-over artist, producer, and editor of video and
audio content, including masterclasses and vlogs. Creativity, storytelling, and continuous learning are an important part of who I am.

I’m passionate about growth, leadership, and building meaningful experiences — both for customers and teams. My ambition is to continue
challenging myself, developing new skills, and reaching new professional heights in environments where I can make a real impact.

EXPERIENCE
Customer Support Manger at GROWLY SKELAR, PDFaid project

Oct. 2022 - Aug. 2025 Nov. 2022 - today

Handling stressful situations calmly At first as a Support manager, and then as Shift Lead
Providing prompt responses to customers with quick
typing skills Communication via ticket systems and chat platforms
Utilizing formal language Regular sync meetings—1:1, performance reviews, monthly team
Implementing shortcuts for efficiency meetings
Working night shifts Working with personal and team goals
Communicating with diverse customers and their Optimizing workflows and processes (Docs, Notion), diagrams,
unique needs. and visual scenarios
Bug tracking and reporting
Analysis of soft and hard skills
Mentoring and onboarding for projects
In case of power outages, my home is equipped with a Conducting interviews and onboarding candidates into the team
backup power supply; I have two EcoFlow units, Conducting retrospectives focused on improving results in the
power banks, and a power supply for my Wi-Fi. next period
Setting up internal team communications
Offboarding and providing recommendations
Balancing workload and assisting the team during shifts

SKILLS
Team Leadership Critical thinking Mentoring
Workload management Process Automation Team Motivation
Operations Communication Conf lict Management
Escalation New Hire Training Onbroarding and Off boarding
Project management Key Performance Indicators Syncs
Cross-team collaborations CSAT Docs, Tables, Slides, Notion, Hibob, Zendesk, Solidate,
Canva, PeopleForce.

EDUCATION LANGUAGES
Kyiv National University T.H. Schevchenko English - C1
Ukrainian - native
30.06.2022
Russian - native
Bachelor's degree, TV and radio presenter German - B1