Діана

DIANA CHYKHABAKH
AI Solutions Consultant | AI Workflow & Integration Specialist
Tbilisi, Georgia
Open to Remote | B2B | Contractor
[відкрити контакти](див. вище в блоці «контактна інформація») | WhatsApp / Telegram: [відкрити контакти](див. вище в блоці «контактна інформація»)
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PROFESSIONAL SUMMARY
AI Solutions Consultant with 2+ years of experience helping businesses improve operational efficiency by identifying
automation opportunities, redesigning workflows, and delivering production-ready AI solutions using n8n, LLMs, APIs,
and modern SaaS platforms.
Translate business requirements into scalable AI solutions through stakeholder discovery, business process analysis,
workflow architecture, system integration, and implementation across healthcare, hospitality, real estate, e-commerce,
education, and professional services.

KEY ACHIEVEMENTS
● Reduced manual operations by up to 90% through AI-powered workflow automation.
● Designed AI lead qualification systems processing 300+ monthly inquiries, enabling sales teams to prioritize qualified leads
through structured CRM data.
● Delivered conversational AI solutions handling 30–50+ customer interactions daily across booking and customer support
workflows.
● Designed and delivered production-ready AI solutions orchestrating thousands of monthly API calls across CRM platforms,
telephony systems, AI models, and business applications.
● Developed AI knowledge systems reducing repetitive internal requests by 60–70% while improving access to internal
documentation.

SKILLS

AI Strategy & Consulting
Business Process Analysis • Automation Strategy • Process Optimization • AI Adoption • Technical Consulting

Discovery & Solution Design
Stakeholder Discovery • Client Discovery • Requirements Gathering • Business Process Mapping • AI Workflow Design •
Solution Architecture

AI & Automation
OpenAI • Claude • AI Agents • Prompt Engineering • Conversational AI • n8n • Zapier

Integration & Delivery
REST APIs • Webhooks • CRM Integrations • SaaS Integrations • Workflow Validation • Monitoring • Human Review
Flows • API Orchestration

Platforms
HubSpot • Pipedrive • Slack • Supabase • Google Sheets • ClickUp • Gmail • Vapi
Scripting
JavaScript (n8n Code) • Python (Automation Logic) • JSON
PROFESSIONAL EXPERIENCE
AI Solutions Consultant | Feb 2024 – Present
Partner with clients across healthcare, hospitality, real estate, e-commerce, education, and professional services to
analyze business processes, identify automation opportunities, and deliver production-ready AI solutions using n8n,
LLMs, APIs, and modern SaaS platforms.

Key Contributions
● Led client discovery sessions to identify business process bottlenecks and design AI-powered voice automation
solutions integrating telephony, LLMs, CRM platforms, and operational workflows, reducing manual booking
operations by up to 90%.
● Designed AI-powered lead qualification workflows processing 300+ monthly inquiries, transforming unstructured
customer conversations into structured CRM records that enabled sales teams to prioritize qualified leads.
● Designed AI knowledge solutions connected to internal documentation, reducing repetitive internal support requests
by 60–70% while improving information accessibility across teams.
● Designed production-ready AI workflows with structured outputs, validation, monitoring, retry logic, fallback
mechanisms, and human review to ensure reliable business operations.
● Implemented custom JavaScript and Python logic within n8n workflows for API orchestration, business-rule validation,
workflow customization, and data transformation.

BUSINESS & CLIENT CONSULTING EXPERIENCE
Technical Project Manager & Client Solutions
UI Jedi | Dec 2020 – Jan 2024
● Led client discovery sessions to analyze business processes, define project scope, and translate business objectives
into structured implementation plans.
● Advised clients on solution approaches, balancing business objectives, technical feasibility, and delivery priorities.
● Owned the full client engagement lifecycle from qualification and discovery through solution definition, project
coordination, and delivery.
● Coordinated collaboration between clients, designers, and developers to ensure stakeholder alignment and successful
project delivery.

Operations Project Manager
Malewitch Web Studio | Jun 2020 – Oct 2020
Supported software delivery by coordinating communication between clients and development teams throughout
project planning and implementation.
● Collaborated with developers during project scoping, solution planning, and implementation.
● Ensured clear communication and alignment between technical and non-technical stakeholders throughout project
execution.
Additional client-facing experience (2018–2020): Alex Yanovskiy School • MaxTopMedia • ProducTech

EDUCATION
Master's Degree in Tourism, with Honors
Semen Kuznets Kharkiv National University of Economics

LANGUAGES
English (C1) • Ukrainian (Native) • Russian (Native) • French (A2)