Діана

DIANA CHYKHABAKH
AI Automation Engineer | AI Integration Engineer
Tbilisi, Georgia
Open to Remote | B2B | Contractor
[відкрити контакти](див. вище в блоці «контактна інформація») | WhatsApp / Telegram: [відкрити контакти](див. вище в блоці «контактна інформація»)
LinkedIn: View LinkedIn
Portfolio: View Portfolio

PROFESSIONAL POSITIONING
AI Automation Engineer with 2+ years of experience designing and deploying production AI workflows, intelligent
automation systems, and business process integrations using n8n, LLMs, APIs, and modern SaaS platforms.
Experienced in building reliable automation solutions with workflow orchestration, structured AI outputs,
validation, monitoring, and human-in-the-loop processes.
Delivered production AI automation solutions across healthcare, hospitality, real estate, e-commerce, education,
and professional services.

KEY ACHIEVEMENTS

● Reduced manual operations by up to 90% through AI-powered workflow automation.
● Designed lead qualification systems processing 300+ leads monthly with structured CRM outputs.
● Developed conversational AI systems supporting 30–50+ real-time customer interactions daily.
● Designed production workflows orchestrating thousands of API calls across CRM, telephony, AI models,
and business systems.
● Developed AI-powered knowledge systems reducing repetitive internal requests by 60–70%.

SKILLS

AI & LLM Systems
OpenAI • Claude • AI Agents • Prompt Engineering • Structured Outputs • Conversational AI • Retrieval-Based
Workflows

Automation & Integration
n8n • Zapier • Workflow Orchestration • REST APIs • Webhooks • CRM Automation • SaaS Integrations • Business
Process Automation

Reliability & Architecture
Validation • Error Handling • Retry & Fallback Logic • Monitoring & Alerting • Workflow Observability • Human
Review Flows

Platforms
HubSpot • Pipedrive • Slack • Supabase • Google Sheets • ClickUp • Gmail • Vapi

Scripting
JavaScript (n8n Code) • Python (n8n Code) • JSON Transformation

PROFESSIONAL EXPERIENCE
AI Automation Consultant | 02.2024 - Present

Design and deliver production AI automation solutions for clients across healthcare, hospitality, real estate,
e-commerce, education, and professional services, translating business requirements into scalable automation
systems.

Key Contributions

● Designed and implemented AI voice automation systems integrating telephony, LLMs, CRM platforms,
and operational workflows, reducing manual booking operations by up to 90%.
● Designed lead qualification pipelines processing 300+ monthly inquiries, transforming unstructured
conversations into structured CRM records.
● Developed AI-powered knowledge assistants connected to internal documentation, reducing repetitive
internal support requests by 60–70%.
● Designed resilient workflow architectures with validation, structured outputs, monitoring, alerting, retry,
fallback, and human review layers.
● Implemented custom JavaScript and Python automation logic inside n8n workflows for API orchestration,
validation, and data transformation.

Selected implementations: AI Voice Hotel Booking • AI Lead Qualification • AI Support Ticket Triage • AI
Marketing Content Automation (see portfolio for details).

PREVIOUS CLIENT-FACING EXPERIENCE

Technical Project Manager & Client Solutions — UI Jedi | 12.2020 – 01.2024

Delivered end-to-end sales and project discovery for UI/UX and software development services, working
directly with international clients on Upwork.

● Managed the full client lifecycle from lead qualification to project handoff.
● Conducted discovery sessions, gathered business requirements, and translated client needs into
implementation plans.
● Coordinated communication between clients, designers, and delivery teams throughout project
execution.

Operations Project Manager — Malewitch Web Studio | 06.2020 – 10.2020
● Collaborated with developers during project scoping and solution planning.
● Acted as the primary communication bridge between technical teams and clients.

Earlier client-facing experience (2018–2020): Alex Yanovskiy School • MaxTopMedia • ProducTech.

EDUCATION
Master's Degree in Tourism (with Honors)
Semen Kuznets Kharkiv National University of Economics

LANGUAGES
English (C1) • Ukrainian (Native) • Russian (Native) • French (A2)