Olena

Olena Bondarenko
Business Operations & E-commerce Assistant
Kolomyia, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Organized, adaptable, and reliable professional preparing to begin her first official full-time
role, backed by years of genuine, hands-on experience supporting daily operations for a small
family e-commerce business. Comfortable managing marketplace listings, order processing,
logistics, and customer communication, with a steady, analytical approach to solving
problems as they arise. Raising four children has been its own kind of management training —
building strong skills in prioritization, organization, multitasking, and staying calm under
pressure. Brings genuine curiosity about numbers, data, and new tools, and is ready to apply
that same consistency and care to a team.

EXPERIENCE
Business Operations & E-commerce Assistant
Family E-commerce Business / Etsy Shop | Ongoing, multi-year practical experience
• Managed Etsy marketplace listings end-to-end, including new product uploads, pricing
updates, and inventory accuracy.
• Wrote and refined product descriptions and titles to improve clarity, searchability, and
customer appeal.
• Contributed ideas for new products based on customer feedback and demand trends.
• Coordinated order processing and shipping logistics, ensuring accurate and timely delivery.
• Handled customer communication, responding to questions and resolving issues
professionally.
• Reviewed customer feedback to identify recurring issues and recommend process
improvements.
• Provided day-to-day operational support, troubleshooting business processes as needed.
• Supported internal organization and helped streamline workflows for listings and order
management.

EDUCATION
Bachelor's Degree, Accounting and Auditing
Faculty of Economics | 2003 – 2008

SKILLS
• Business Operations • Problem Solving
• E-commerce Support • Data Accuracy
• Marketplace Management • Time Management
• Etsy Product Listings • Analytical Thinking
• Order Processing • Microsoft Office
• Logistics Coordination • Google Workspace
• Customer Communication • Attention to Detail
• Customer Support • Organization & Planning
• Process Coordination • Adaptability
• Business Administration • Continuous Learning

LANGUAGES
Ukrainian — Native | English — B1 (Intermediate)