Анна

ANNA OLSHANOVA
Batumi, Georgia
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PROFESSIONAL SUMMARY
Customer-focused and highly organized professional with experience in customer support
and client relationship management. Skilled in delivering excellent service, resolving
customer issues, and maintaining strong relationships with clients. Recognized for
leadership abilities, career growth, and team coordination. Quick learner with strong
communication skills and a responsible approach to work.

WORK EXPERIENCE
Customer Support Specialist / Team Lead
Con idential Company (NDA Protected) | 2025–2026

• Delivered professional customer support and ef iciently resolved client inquiries.

• Maintained a high level of customer satisfaction and service quality.

• Handled complex customer cases and provided effective solutions.

• Collaborated with team members to optimize work lows and improve operational
processes.

• Maintained reports and documentation.

• Utilized AI tools and digital platforms to improve ef iciency and productivity.

• Assisted in onboarding and supporting new team members.

Key Achievements

• Promoted due to outstanding performance and leadership capabilities.

• Achieved career growth within the company.

• Successfully led and coordinated a team.

• Consistently maintained high customer satisfaction standards.

Client Rela onship Manager
MSC | 2024

• Provided personalized support and consultation to clients.

• Assisted customers in selecting travel programs tailored to their needs.

• Managed documentation and administrative processes.

• Built and maintained long-term relationships with clients.
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• Ensured a positive customer experience throughout the service process.

EDUCATION
Odessa National Maritime University
Bachelor's Degree in Tourism (3rd Year)

SKILLS
• Customer Support

• Client Relationship Management

• Microsoft Of ice

• ChatGPT & AI Tools

• Social Media Management

• Communication Skills

• Organization and Time Management

• Problem Solving

• Team Leadership

• Multitasking

• Documentation Management

LANGUAGES
Ukrainian — Native

Russian — Fluent

English — A1

CERTIFICATIONS & ADDITIONAL INFORMATION
Certi icates related to international tourism and work abroad.

Open to remote and international opportunities.

Strong adaptability and ability to learn quickly.

Responsible, detail-oriented, and customer-focused professional.
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