Sionglory

SIONGLORY MUSHI
Logistics & Freight Dispatcher
Profile
Dependable customer service and support professional with experience coordinating people, information, and workflows under time pressure. Comfortable monitoring multiple accounts and status updates at once, communicating clearly with customers and colleagues, and keeping accurate records. Strong problem-solver who stays calm and organized during high-volume, fast-paced situations — now looking to bring these skills to a trucking/logistics dispatcher role.
Relevant Experience
Technical Support Agent | Concentrix, Tbilisi
• Coordinated and tracked orders for printer parts and supplies, keeping deliveries and stock on schedule.
• Managed a high volume of incoming support requests simultaneously, prioritizing urgent issues and escalating when needed.
• Communicated clearly with customers over phone and chat to troubleshoot problems and confirm next steps.
• Streamlined maintenance and update processes to reduce delays and repeat issues.
Customer Support Specialist | Virtual Currency CC, Sumy
• Resolved time-sensitive issues involving accounts, transactions, and payment processing.
• Kept customers informed with clear, accurate updates on status and next steps.
• Built and maintained strong working relationships with customers under pressure.
Customer Service Representative | Beauty Cake Bakery
• Managed inventory and performed regular stock checks to prevent shortages.
• Processed payments and issued receipts accurately in a fast-paced environment.
• Maintained an organized, efficient workspace during busy periods.
Volunteer Medical Assistant | KCMC Hospital
• Monitored patient status continuously and reported changes promptly to the care team.
• Maintained accurate, up-to-date records across an electronic system.
• Supported coordination between doctors, nurses, and patients in urgent situations.
Education
Bachelor of Medicine, Caucasus International University, Tbilisi
Bachelor of Medicine and Bachelor of Surgery, Sumy State University, Sumy
Secondary Education, Rosmini Secondary School, Tanga
Contact
Tbilisi, Georgia
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Core Skills
Multitasking Under Pressure
Problem Solving
Customer Communication
Records & Data Accuracy
Time Management
Microsoft Excel & Word
Conflict Resolution
Team Coordination
Languages
English
German