Svitlana

SVITLANA MATVIICHUK
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PROFESSIONAL PROFILE
Customer Support Specialist with 5+ years of experience providing customer support in English via chats, calls, and email. Skilled in resolving customer inquiries and complaints, maintaining accurate records, and delivering excellent customer service. Strong written English, problem-solving abilities, attention to detail, and experience working in fast-paced international environments.
PROFESSIONAL EXPERIENCE
Customer Support Representative | 4writers.net
2018 – 2023
• Provided customer support via different ways of communication.
• Resolved customer inquiries and complaints within established timelines.
• Followed communication guidelines and company policies.
• Maintained customer records and support documentation.
• Worked with CRM systems and online platforms.
• Managed multiple requests while maintaining high service quality.
Independent Environmental Consultant
2025 – Present
• Prepare analytical reports and professional documentation in English.
• Conduct research and stakeholder communication.
• Provide consulting support on sustainability-related topics.
Content Writer / Research Analyst | 4writers.net
2014 – 2017
• Researched and prepared analytical content in English.
• Worked with international sources and structured information.
English-speaking Educator | LeapKids Academy, Kyiv
2017 – 2018
• Conducted educational activities in English.
• Collaborated with international trainers in multicultural environments.
Certification Assistant | UKRCIVILSEPROBUD
2013 – 2014
• Prepared certification and compliance documentation.
English Teacher | Specialized School No. 15, Rivne
2006 – 2012
EDUCATION
Rivne State University of Humanities
• Master's Degree in Pedagogy and Educational Studies
• Bachelor's Degree in Primary Education, English Language and Literature
LANGUAGE SKILLS
• Ukrainian — Native
• English — Fluent
• Polish — Basic
TECHNICAL SKILLS
CRM systems • Microsoft Office • Google Workspace • Online communication tools • Data entry • Internet research
CORE COMPETENCIES
Customer Support • Chat & Email Communication • Complaint Resolution • Customer Service • Written English • Problem Solving • Time Management • Multitasking • Attention to Detail • Teamwork