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VIACHESLAV DUBOVSKYI
C U S T O M E R S U P P O R T S P E C I A L I S T

CONTACT PROFILE
[відкрити контакти](див. вище в блоці «контактна інформація») Customer Support Specialist with over 4 years of experience in customer
communication, troubleshooting, and issue investigation. Consistently met
viacheslav-dubovskyi KPIs for response time and service quality, efficiently handled customer
ViacheslavDubovskyi inquiries and feedback. Quick learner with strong analytical, communication,
the_architect and problem-solving skills.

[відкрити контакти](див. вище в блоці «контактна інформація») SKILLS
Ukraine
Technical skills:
Programming: Java (HTTP, REST API, client-server architecture).
EDUCATION Databases: SQL (PostgreSQL), database management.
Tools: Postman, Bash/PowerShell, Google Docs, Jira, Zoom, Slack, Anydesk.
HILLEL IT SCHOOL (2022) Soft skills:
Communication, Teamwork, Critical Thinking, Adaptability, Responsibility,
Java developer course
Attention to Detail, Willingness to Learn, Problem Solving.
Certificate ID: 85609485

WORK EXPERIENCE
2015 - 2020
ODESA I. I. MECHNIKOV
Technical Specialist (trainee) at Bravo IT Center (May-June 2026)
NATIONAL UNIVERSITY
Provided technical support to users via email and phone (L1/L2).
Master’s degree in Physics Analyzed logs and system behavior of a Java-based application to
and Astronomy diagnose and troubleshoot issues.

Customer Support Manager at Hillel IT School (2022-2025)
LANGUAGES Provided support via chat, email, and phone, worked with KPIs based
on speed and quality (L1).
Ukrainian - Native Assisted users with platform navigation and account setup.
Russian - Native Analyzed reported technical issues and provided remote support for
English - Upper- software configuration and troubleshooting (L2).
Intermediate (B2) Collaborated with the Product, QA, and Development teams to resolve
complex issues efficiently.
Contributed to improving of the Learning Management System (LMS)
functionality and user experience.

System Administrator at Hillel IT School (2021-2022)
Installed and configured development environments (JDK, Python,
Jenkins, VMware) on Windows and Linux (Ubuntu) for 40+ student
workstations, enabling effective educational sessions.
Performed software updates and provided technical support for
student PCs, executing scripts via command-line tools (PowerShell
and Bash) for system configuration.
Communicated with suppliers and contractors regarding purchases,
deliveries, and service agreements within budget.
Planned and coordinated partner events in collaboration with
company stakeholders.
Coordinated and supported daily office operations.