Daniel

DANIEL PROFESSIONAL SUMMARY
ADESHOGA
Customer Success and Technical Support professional with 5+ years of experience supporting global
CUSTOMER SUCCESS MANAGER customers across SaaS, e-commerce and technology environments. Proven record of onboarding
Technical Support | SaaS | CX customers, improving retention, resolving complex technical issues, exceeding SLAs and collaborating
across cross-functional teams. Recognized for empathy, analytical problem solving, communication and
CONTACT driving exceptional customer experiences.

Budapest, Hungary PROFESSIONAL EXPERIENCE
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація») Customer Success Manager | GotYourBack Support (Partner of Avanquest)
Oct 2024 – Aug 2025
CORE COMPETENCIES ▪ Managed customer lifecycle to maximize retention and satisfaction.
• Customer Success ▪ Guided customers through onboarding and software adoption.
• Customer Retention ▪ Resolved escalated issues while improving customer experience.
• Technical Support ▪ Identified upsell opportunities and promoted premium services.
• SaaS & CRM Platforms ▪ Developed training resources for customers and internal teams.
• Customer Onboarding
• Complaint Resolution
Customer Support Agent | GotYourBack Support
• Troubleshooting
▪ Delivered email and live chat support.
• Live Chat & Email Support ▪ Troubleshot software and account issues.
• Account Management ▪ Documented cases accurately and collaborated with engineering.
• SLA Management Customer Service Analyst | Motion Fortigo
• Upselling Jul 2022 – May 2024
• Process Improvement ▪ Onboarded 10–15 new customer accounts daily.
• Cross-functional Collaboration
▪ Maintained SLA compliance for high-priority support queues.
• Data Analysis
▪ Collaborated globally to improve workflows and policies.
• Microsoft Office
▪ Handled escalations with professionalism and empathy.
EDUCATION
Customer Support Advisor | Folyn Designs & Homes
BSc Business Administration & Jul 2019 – Dec 2019
Management (Current) ▪ Resolved customer complaints within 24-hour SLA.
University of Nyíregyháza
▪ Processed orders and payments.
BSc (Hons) Computer Science ▪ Prepared reports and maintained records.
Griffith College Dublin

Foundation Programme VALUE TO EMPLOYERS
Dublin International Foundation
College ▪ Strong communicator with customer-first mindset
▪ Experience supporting international customers
▪ Excellent analytical and troubleshooting abilities
▪ Adaptable, fast learner and collaborative team member