Alina

ALINA YAROSH
Customer Success Specialist | Operations Coordinator
Uzhhorod, Ukraine
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PROFESSIONAL SUMMARY
Customer-focused operations professional with more than five years of experience in business operations, customer support, procurement, supplier management, logistics, and administration. Trusted to independently manage purchasing decisions, negotiate commercial terms, prepare contracts, coordinate outsourced accounting, support corporate clients, and supervise an administrative assistant. Successfully launched company sales on Rozetka and Prom marketplaces, expanded the product portfolio, improved supplier purchasing terms, and contributed to revenue growth. Seeking a remote Customer Success Specialist or Operations Coordinator position in an international company.
PROFESSIONAL EXPERIENCE
Business Operations Manager | Uzhbezpeka | 2024–Present
• Lead day-to-day business operations across procurement, logistics, finance, administration, and customer support.
• Independently manage supplier relationships, purchasing decisions, and commercial negotiations.
• Prepare and sign contracts, invoices, and commercial documentation.
• Coordinate financial processes with outsourced accounting.
• Maintain long-term relationships with suppliers and corporate clients.
• Supervise an administrative assistant and coordinate daily priorities.
• Resolve customer issues and ensure high-quality service.
• Achievements: launched company sales on Rozetka and Prom, expanded the product portfolio, negotiated improved supplier terms, and contributed to business growth.
Sales Manager | Uzhbezpeka | 2022–2024
• Managed customer orders and quotations.
• Maintained long-term relationships with corporate clients.
• Coordinated deliveries and worked with CRM systems.
Store Network Administrator | Mailo | 2020–2022
• Coordinated operations across five retail stores, including purchasing, inventory control, audits, staff support, and online orders.
HR Manager | Currency Exchange Company | 2017–2020
• Recruited, trained, and onboarded employees, prepared work schedules, and monitored operational compliance.
Cashier | Currency Exchange Company | 2017
• Processed financial transactions and provided customer service.
Self-employed Environmental Designer | 2016–2017
• Delivered custom interior decoration and wall painting projects for private clients.
EDUCATION
Zakarpattia Academy of Arts
Specialist Degree in Environmental Design (Graduated 2016)
SKILLS
Customer Success • Business Operations • Client Relationship Management • Procurement • Supplier Negotiation • Contract Administration • Logistics Coordination • CRM • Microsoft Excel • Google Workspace • ChatGPT • USAP ERP
LANGUAGES
Ukrainian — Native
English — Intermediate (B1)
Slovak — Basic