Юлія

YULIIA CHUBUR
Email: [відкрити контакти](див. вище в блоці «контактна інформація») Phone:[відкрити контакти](див. вище в блоці «контактна інформація»)

Detail-oriented Administrative and Operations Support Professional with experience across
finance, retail, IT, and customer support environments. Proven ability to manage administrative
processes, coordinate cross-functional teams, and maintain accurate documentation across multiple
systems including SAP and ERP platforms. Strong background in office administration, executive
support, payment reconciliation, and workflow coordination. Highly adaptable, organized, and able
to work effectively in fast-paced and remote environments while delivering consistent operational
support.

PROFESSIONAL EXPERIENCE

SKELAR | Billing Support Agent | Sep 2025 – April 2026
• Resolve complex billing issues including subscription changes, refunds, payment failures,
and account discrepancies while maintaining high customer satisfaction
• Manage customer communication via email, chat, and VoIP, ensuring timely and
accurate resolution of billing and account-related inquiries
• Investigate payment discrepancies across multiple billing platforms and collaborate with
technical teams to identify root causes and implement solutions
• Utilize Kanban methodology to prioritize workload, manage ticket flow, and improve
operational efficiency and transparency
• Maintain accurate customer records in Respond and support internal teams by providing
billing insights, documentation updates, and process improvements

Harrods | Finance Payments Reconciliation Assistant | March 2025 – Sep 2026
• Investigated failed POS transactions between Tilling and SAP CAR/ECC systems to
ensure financial accuracy and timely resolution
• Reconciled balance sheet accounts related to chargebacks, refunds, and deposits,
ensuring data integrity and compliance
• Managed chargeback requests from payment partners and banks, minimizing
financial risk and potential losses
• Analyzed transaction data to identify root causes of payment discrepancies and
collaborated with Finance, IT, and Retail teams to resolve issues
• Processed partner invoices and contributed to improving reconciliation workflows,
documentation, and operational efficiency

River Island | Admin & PA Support | Aug 2024 – March 2025
• Provided executive and administrative support, including calendar management,
meeting coordination, and travel arrangements for senior stakeholders
• Coordinated meetings, prepared reports and presentations, and maintained internal
documentation to support business operations
• Managed internal systems and e-commerce tools, ensuring data accuracy and
operational efficiency
• Supported inbox management, scheduling, and cross-department stakeholder
communication
• Assisted with onboarding, staff support, and process documentation improvements to
enhance team productivity

VIGO Industries Company | IT Support Manager | July 2023 – Aug 2024
• Managed IT support operations and ERP systems, ensuring system reliability and
business continuity
• Maintained SAP databases and implemented secure backup solutions, reducing
 system errors and downtime by 40%
• Monitored system performance and resolved technical issues impacting e-
commerce and business operations
• Collaborated with cross-functional teams to improve IT workflows and operational
efficiency
• Created technical documentation, managed system access, and supported upgrades
and troubleshooting activities

Cappagh Contractors Company | Office Administrator | Oct 2022 – May 2023
• Provided administrative support to planning and operations teams, ensuring
efficient day-to-day office operations
• Managed scheduling, meeting coordination, and calendar management for team
members and stakeholders
• Maintained document control, filing systems, and internal records to ensure
accuracy and compliance
• Updated internal databases and tracking systems using WFM, Openreach,
Linesearch, and Salesforce
• Coordinated cross-department communication and supported timely completion of
administrative and operational requests

Housing and Operation Department| Land Management Specialist| Sep 2021 – Sep2022

• Managed municipal land cadastre records and ensured compliance with regulatory and
legal requirements
• Coordinated with legal authorities and government bodies to resolve land disputes and
support compliance processes
• Conducted land valuation and spatial analysis to support allocation, planning, and
development decisions
• Prepared official reports and collaborated with surveyors, planners, and legal
teams on urban development projects

CORE SKILLS

Systems & Tools: Kanban, Slack, Respond, Discord, SAP, ERP Systems, Salesforce,
Microsoft Office Suite, Google Workspace.
Operations: Office Administration, Executive Support, Calendar Management, Scheduling
& Coordination, Documentation Management, Workflow Coordination, Data Entry,
Reporting, Payment Reconciliation, Chargeback Management, Process Improvement
Languages: English, Ukrainian, and Russian (Fluent).
EDUCATION & CERTIFICATIONS
Bachelor and Master's Degree: Geodesy and Land Management | 2018–2024
Google Professional Certificate: System Administration and IT Infrastructure Services |
2024