Марта

Sotka Marta
Business Administration Student | Customer Relations & Business Development
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Vinnytsia, Ukraine

SUMMARY
Business Administration student with experience in customer relations, information management, and
business operations. Skilled in data analysis, research, customer communication, and problem-solving.
Experience working in the banking sector and managing an entrepreneurial project. Strong attention to
detail, adaptability, and ability to perform effectively in fast-paced environments.

SKILLS
• Customer Service • Client Communication • Attention to Detail • Data Analysis • Market Research •
Consumer Insights • Critical Thinking • Problem Solving • Data Management • Banking Systems •
Microsoft Excel & Microsoft Word & Microsoft PowerPoint • Organizational Skills • Time Management •
Business Communication • Presentation Skills • Cross-Cultural Communication • Adaptability

PROFESSIONAL EXPERIENCE
Customer Relations Specialist 01/2024 – 08/2025
UKRSIBBANK BNP Paribas Group Vinnytsia, Ukraine
Served as the first point of contact for customers, providing information on
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banking products, services, and procedures.
Assisted over 50 clients daily with inquiries, account-related questions, and service
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navigation.
Maintained a 95%+ customer satisfaction standard through professional and
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solution-oriented communication.
Processed and managed customer requests while ensuring accuracy and
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confidentiality of sensitive information.
Handled a high volume of inquiries while maintaining attention to detail and
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compliance with internal banking procedures.
Founder & Entrepreneur 04/2022 – 11/2024
Eco-Friendly Bag Online Store Vinnytsia, Ukraine
•Produced and sold over 300 reusable bags made from recycled fabrics
•Managed branding, logistics, and customer service with a 97% satisfaction rate
• Conducted customer feedback analysis to identify consumer preferences and
improve product offerings.
• Utilized social media and digital platforms to engage customers and gather insights
into customer behavior.

EDUCATION
Bachelor of Business Administration and Management 09/2025 – Present
University of Szeged, Hungary Szeged, Hungary
Professional Junior Bachelor's Degree in Economics 09/2022 – 06/2025
Vinnytsia College of Economics and Entrepreneurship of WUNU Vinnytisa, Ukraine
Erasmus+ Programme 05/2026 – 06/2026
Topic: Economics and Democracy
Developed research, analytical, and critical thinking skills.
•

Improved data interpretation and problem-solving abilities.
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Collaborated in an international academic environment.
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Strengthened communication and teamwork skills.
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LANGUAGES
Ukrainian — Native/Bilingual Russian — Fluent
English — Fluent Polish — Conversational
Hungarian — Basic